Singapore (PRWEB) August 21, 2008
Macquarie Telecom, a leading supplier of Information and Communications Technology (ICT) solutions, marked its eighth year of success in Asia with a gala dinner celebration at the prestigious Sentosa Cove. Among the distinguished guests were the Acting Senior Trade Commissioner Singapore of the Australian Trade Commission, Cheryl Stanilewicz, and several noted business ICT media and industry analysts.
The evening was all about "The Pursuit of Excellence" where Macquarie Telecom awarded and paid tribute to five of its top Data customers for IT Excellence and Innovation in their processes and implementation. The honourees were CNBC Asia Pacific, Wilmar International Ltd, Michael Page International, Munters AB and BSH Home Appliances Pte Ltd.
The evening was made truly special for Macquarie Telecom as it was presented with the Customer Focused Leadership Award for its excellence in customer service and soaring customer retention level of 95%.
The Customer Focused Leadership Award was presented by Frost & Sullivan, a leading growth consulting firm. The award is both a reflection of Macquarie Telecom's commitment to its customers and a testament of its drive to continue serving its customers in the Asia Pacific region with innovative and effective capabilities.
Manoj Menon, Partner, Frost & Sullivan shares, "Macquarie Telecom truly embraces the meaning of customer service with the dynamic relationship it has with customers. The company listens and addresses their needs attentively and quickly. Its Personalised, Accountable Service Philosophy is undeniably one of the key reasons customers stay with them for years, and today I'm pleased to be presenting this award to recognise this focus, success and excellence at such a grand occasion."
"We at Macquarie Telecom are exceptionally delighted to receive this award. Our commitment to deliver Personal Accountable Service to our customers everyday is what sets us apart from the rest," said Larry Morgan, Managing Director for Macquarie Telecom, Asia. "With the increasing demand for global services and mission critical applications, prompt and customised service is essential. At Macquarie Telecom, 80% of our staff are customer facing. But we are all committed to their success and are passionate about delivering results to every customer."
Founded in July 1992, Macquarie Telecom is one of Asia Pacific's first deregulated telecommunications companies and holds carrier licenses in Australia, Singapore and Hong Kong. In today's highly competitive market, Macquarie Telecom has established itself as a trusted partner for companies in the mid-size market with a year on year customer retention rate of 95%, far above the industry average.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company's TEAM Research, Growth Consulting and Growth Team Membership™ empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan's Growth Partnerships, visit http://www.awards.frost.com.
About Macquarie Telecom
Macquarie Telecom is a leading supplier of Information and Communications Technology (ICT) solutions - including voice, data, mobile and hosting - specializing in the business and government markets. Its world class Intellicentre facility offers state-of-the-art hosting and security solutions. The Intellicentre is certified to BS 7799 and DSD Gateway security standards.
Macquarie Telecom provides services to 3,000 of the top companies in the Asia Pacific region, supporting more than one million business users at work every day. Founded in July 1992, it is one of Asia Pacific's first deregulated telecommunications companies and holds carrier licenses in Australia, Singapore and Hong Kong.
Macquarie Telecom is listed on the ASX (MAQ) and works with its carrier partners in offering Broadcast quality services in 190 countries worldwide using Juniper Networks (Nasdaq: JNPR) and Alcatel-Lucent (Euronext Paris and NYSE: ALU) equipments. For more information, please call +65 6580 7387 or visit http://www.macquarietelecom.com.sg