Business and consumer buyers alike are going online first to research products, compare offerings, ask questions and address problems; as a business, if you're not prepared to assist them with the 21st century online tools available to you, you are likely to lose those customers. Through our webinars, companies can learn how to keep that from happening
WICHITA, KS (PRWEB) August 22, 2008
Bravestorm, the developers of BoldChat, http://www.boldchat.com, and a leading provider of live chat, e-mail management and click-to-call software, announced it is launching a free webinar series designed to arm customer care and sales professionals with proven, world-class online strategies.
The series of hour-long sessions begins Wednesday, August 27, with a focus on using robust yet easy-to-use e-mail management tools, such as the company's BoldMail feature, to increase customer conversion rates and strengthen customer relationships. In September, the topic will turn to preparing online retailers to maximize the opportunities presented by the upcoming holiday season.
Many companies today struggle with effective e-support management: A study by JupiterResearch found that among 92 percent of Web sites offering e-mail as a customer support option, only 41 percent acknowledge receipt of customers' messages; only 45 percent of sites resolved email inquiries within 24 hours; and most troubling, 39 percent of sites took three days or longer to reply or did not respond at all. 1 Studies of small and medium-sized companies reveal even poorer performance figures in e-support.
"This webinar series is intended to inform any organization with an online presence about technologies and practices they can employ to provide better service, increase sales, and gain a competitive edge," said Ross Haskell, Director of Marketing for Bravestorm.
"Business and consumer buyers alike are going online first to research products, compare offerings, ask questions and address problems; as a business, if you're not prepared to assist them with the 21st century online tools available to you, you are likely to lose those customers. Through our webinars, companies can learn how to keep that from happening," said Haskell.
Following are details on the first two scheduled webinar sessions:
Session One: Thinking Outside the Inbox: Powerful Customer Email Management
Date/Time: Wednesday, August 27, 2008, 3:00 PM - 4:00 PM CDT
Description: Online tools like BoldMail are revolutionizing the way companies handle electronic communications from prospects and customers. If you're using Outlook to manage your e-mail, then we're willing to bet you've got an unruly mess. Did you respond to that customer? Did that person who wanted a demo or sample ever get one? BoldMail is a new approach that will change the way you look at e-mail.
To register, go to: https://www2.gotomeeting.com/register/382184541
Session Two: Proactive Chat for Holiday Sales
Date/Time: Thursday, September 25, 2008, 1:00 PM - 2:00 PM CDT
Description: At the time of this live Webinar, there will be 90 days until Christmas; are you ready to maximize online sales? This Webinar contains detailed information and step-by-step implementation plans for extracting maximum value from a pro-active live chat installation. The developers of BoldChat, with thousands of successful customers across 70 countries, are experts in this area and will share analytic techniques, reporting recommendations, and realistic timelines for achieving a pro-active chat program that simultaneously increases conversions and the individual value of each resulting transaction.
To register, go to: https://www2.gotomeeting.com/register/680415484
Bravestorm was founded in 2003 and is headquartered in Wichita, Kansas. With the launch of its flagship product BoldChat, Bravestorm released an effective and affordable live chat solution for any size business. Today, the company leads the live e-support market in over 70 countries, offering exceptional ROI. For more information, visit http://www.BoldChat.com.
Tier One Partners
kamsbaugh @ tieronepr.com
(1) JupiterResearch, 3-21-06