Zenprise Presents Tips for an Always-Connected BlackBerry Service at ILTA 2008

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Come Visit Zenprise in RIM Booth #901.

the BlackBerry Enterprise Server (BES) must be considered a critical application for business continuity.

With over 8000 members, ILTA is one of the largest non-profit organizations serving the educational needs of the legal technology professionals. ILTA's annual conference is the premier peer-networking conference in the legal IT industry.

Through the presentation "How to provide an always-on BlackBerry service" Zenprise will provide key insights on how legal IT teams across the globe deliver high service levels to demanding lawyers. The session will outline best practices to keep legal professionals always-on and always-connected to clients, colleagues and the digital world around them.

Legal professionals rely heavily on BlackBerry devices. Time is money and that sentiment is even more prevalent to an always-on, always-connected user billing services in time increments. According to a poll conducted by Legal Technology Insider, over 66 percent of legal firms surveyed agreed that "the BlackBerry Enterprise Server (BES) must be considered a critical application for business continuity."

Zenprise's proactive BlackBerry troubleshooting solution is like having 100 of the smartest BlackBerry experts in a box. AmLaw 100 and 200 law firms are using Zenprise to stay connected with superior service levels from:

  •     Faster resolution: Resolving BlackBerry issues up to 75 percent faster
  •     Fewer help desk calls: A 55 percent reduction in BlackBerry-specific trouble tickets
  •     Proactive prevention of problems: Eliminating up to 60 percent of potential BlackBerry issues each month

WHERE: RIM meeting room: Texas Ballroom 4, ILTA 2008, Gaylord Texan, Dallas, TX

WHEN: Wednesday, August 27, 2008 at 1:00 PM CT

HOW: Register at http://www.zenprise.com/ilta-session or stop by RIM booth #901

URL: http://conference.iltanet.org/

About Zenprise:
A 2007 Gartner Cool Vendor, Zenprise software automatically troubleshoots end user issues across the BlackBerry® environment. Unlike pure monitoring solutions, Zenprise identifies the root cause of end user issues and provides detailed resolution steps to fix these problems. For more information, go to http://www.zenprise.com.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.

Press Contact:
Michelle Sieling
Atomic PR for Zenprise
415-402-0230
michelle @ atomicpr.com

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MICHELLE SIELING

415.439.4219
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