We started with a clean slate and set out to build the world's most advanced call center or collections technology, and I'm excited to announce that the development effort has been very successful
New York (PRWEB) September 3, 2008
iQor, a global provider of call center and outsourcing services, today announced the rollout of its NexGen technology suite.
"We started with a clean slate and set out to build the world's most advanced call center or collections technology, and I'm excited to announce that the development effort has been very successful," said Vikas Kapoor, President and Chief Executive Officer of iQor. "Over the next year we will roll out this game-changing NexGen technology to all our clients, locations and employees around the world."
NexGen is an umbrella term for 6 major systems consisting of several hundred modules. Some key highlights:
- FeAther: the most advanced virtual infrastructure anywhere--with 100% virtualization of every desktop and terminal in the company
- Dextor: a custom-built business intelligence and reporting tool, which provides access to enterprise data with the simplicity of iTunes
- ProQor: the most advanced people management application in the call center industry
- Qorus: a home-grown collections application which enforces compliance with zero defects and zero chance of failure
The implementation NexGen will occur in increments--client by client and location by location. It launches today and is expected to take a year to complete.
"NexGen solves many of the major problems faced by the call center and collections industry," said Kapoor. "In doing so, however, we have had to create technology which is ground-breaking in its own right. We are increasingly becoming a technology-driven company."
iQor (http://www.iqor.com) provides call center and outsourcing services to some of the best-known companies in the world from 21 Centers of Excellence in five countries and four continents. iQor's 8,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients in a range of industries, including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.