Both ISSI and Telapprise are customer-centric organizations, with complementary skills and services
San José, CA, US (PRWEB) September 2, 2008
Telapprise today announced that the company had been chosen to be an outsource provider for Telecom Expense Management (TEM) solutions for ISSI, Inc. The new partnership strengthens both organizations providing Telapprise with additional distribution and sales channels and providing ISSI's customer base with stronger TEM solutions and support.
Ken McKinnon, Managing Partner at ISSI, states, "Telapprise has the strong TEM experience and commitment to service we were looking for. To be successful with TEM requires a combination of sophisticated processes and methodologies, as well as a strong technology base. We think Telapprise's suite of cost and resource management solutions fits nicely into ISSI's broad portfolio of managed services and optimization solutions."
Marko Spremo, Vice President of Sales for Telapprise, says, "We're excited about our partnership with ISSI. Their focus on business process outsourcing helps clients increase revenue, expand margins, improve working capital management, increase customer satisfaction and reduce churn, and help improve overall competitive differentiation. Now they can enhance that offering with strong, integrated TEM solutions and support, helping customers keep spiraling telecom costs under control."
Under the terms of the partnership, ISSI and Telapprise will work together to explore more advanced TEM services and solutions to ensure that the communications environment is operating at maximum efficiency.
Davin Lundy, Vice President of Client Services for Telapprise, believes that the partnership will empower organizations to control costs, automate tasks and streamline process workflows. "Both ISSI and Telapprise are customer-centric organizations, with complementary skills and services," states Lundy. "Together, we can help companies drive down day-to-day telecom costs, protecting clients from unnecessary purchases, charges, billing errors and contract disputes."
What Are the Benefits of TEM?
For most organizations, telecom expenses are out of control. Carriers today -- after decades of monopolies, deregulation of services, mergers and acquisitions -- are unable to provide companies with an accurate, readable telecom bill.
Telecom carriers cannot verify that their billing reflects the services a company has ordered. Nor can they reliably prove that the company is not being billed for disconnected services. And when it comes to contracts, it's not always in their best interest to give companies the lowest competitive rate possible. If an organization doesn't have time to analyze inventory and compare it to billing, they are probably overpaying for services.
But managing telecom services is a complex endeavor. It requires constant attention by qualified technical personnel who can perform systematic audits to identify cost exceptions and alert management. Telapprise TEM services, backed by a strong software platform, provide a fully integrated solution that automates telecommunication management to help organizations eliminate waste and optimize resources.
ISSI's worldwide team of business experts, consultants and subject matter experts have deep industry knowledge and experience to help companies solve their toughest business challenges. Providing consulting, outsourced services/staffing, and technology solutions for a broad range of industries, ISSI meets the individual needs of companies to improve their growth, flexibility and innovation.
Telapprise, LLC., formerly called Accucom, provides telecom expenses management (TEM) solutions and services that significantly reduce telecom expenses across a broad range of industries. Headquartered in San José, California since 2002, Telapprise protects clients from unnecessary telecom expenditures across the entire expense lifecycle of services.
Telapprise offers a suite of cost and resource management solutions -- including a stringent audit, ongoing proactive expense management and efficient telecom procurement -- to help organizations manage spiraling costs associated with fixed, mobile and new communications technologies.
The company's proven source-to-pay implementation methodology and responsive support, which bring control, visibility and understanding to every critical resource, are redefining the way progressive organizations select mission-critical telecom vendors.
For additional information on Telapprise, the company's name change, or their suite of telecom expense management solutions, contact Tom Lauck, or visit http://www.telapprise.com.
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