With current market conditions, consumers, dealers and lenders are all seeking better finance solutions. DealerCentric Solution's
Cincinnati, OH (PRWEB) September 2, 2008
OneCommand, (http://www.onecommand.com) the nation's leader in preference-based, automated, multi-channel marketing for the automotive industry, today announced a partnership with DealerCentric Solutions (http://www.DealerCentric.com) to provide a call-back service for its industry-leading "Get Pre-approved in Seconds" program to help enhance customer response rates. OneCommand's Voice Messaging solution provides instant follow-up and a call to action from a voice of authority, designed to ensure that these leads do turn into sales for auto dealers.
Studies show that nearly one out of three Internet originated leads do not receive follow-up from the average auto dealer. OneCommand's automated voice messaging solution reaches 85-90% of target consumers with an average of just 1.2 phone calls, ensuring that prospective customers personally hear directly from the dealership within minutes, resulting in higher customer satisfaction, showroom appointment bookings, and sales closing ratios.
DealerCentric Solutions has more than doubled its dealership client base so far this year, which CEO Pete Mac Innis attributes to the return on investment the company provides auto dealers. "Dealers are more sensitive than ever about managing costs and we have grown so fast because of the strong results dealers achieve. Adding OneCommand's call-back service to the program further differentiates us from other products while addressing the biggest challenge facing the industry today," Mac Innis stated.
The "Get Pre-Approved in Seconds" program is a dealer Web-site tool that pre-approves customers, instantly online, based on dealer defined credit criteria. The interactive program talks the customer through the credit approval process, speaking in English or Spanish.
Once a consumer submits a credit application, a series of subsequent events occur that include pre-approval email notifications to consumers and dealers, OneCommand generated voice messaging follow-up, and lead integration to the auto dealer's CRM and integration to dealer's inventory which ties specific vehicles to the applications.
"With current market conditions, consumers, dealers and lenders are all seeking better finance solutions. DealerCentric Solution's "Get Pre-Approved in Seconds" program is a superb lead production tool and we are excited to partner to help ensure that these leads turn into sales for auto dealers. More than ever, dealers need tools that can produce immediate results," commented Al Babbington, OneCommand CEO.
About DealerCentric Solutions (http://www.DealerCentric.com):
DealerCentric Solutions was founded on principles reflected in its name, designed specifically for Auto Dealers as the first Gateway between sales and finance departments, able to pitch and catch data with Lead Generators, Customer Relations Management Systems and Application Processing Systems seamlessly.
DealerCentric's middleware solutions integrate Internet Lead/Prospect, Credit Application, Inventory, Credit Reports, Dealer/Lender Credit Filtering, Desking, and report management tools into a single unified platform enabling Auto Dealers to manage the entire application process from prospecting to contracting, all at the point of sale.
For more information about DealerCentric Solutions, please visit http://www.DealerCentric.com or call (949) 713-9440.
About OneCommand (http://www.onecommand.com):
OneCommand is a leading provider of integrated and automated, personalized communications designed to streamline work-flow, reduce marketing expense and generate superior customer response. Focusing on the delivery of the right message, at the right time, and through the right channel, OneCommand has rapidly expanded its market penetration by helping its clients realize significant improvements in loyalty and retention, frequency of visit and overall profitability.
In 2007 the Company delivered over 100 million personalized communications on behalf of over 4,000 clients throughout North America.
OneCommand's proven, Web-based Relationship Marketing Solutions enable customers to leverage the power of their voice through a multitude of channels, including voice messaging, mobile messaging, e-mail marketing, live call center services, direct mail and a variety of two-way communication streams.
By providing a seamless solution for communication from shop to buy to service and repurchase, OneCommand offers the opportunity to coordinate a unified message to customers. This approach, paired with custom automation of timely, relevant and consistent communications, has led to significant reductions in marketing expense and even greater improvements in the customer experience. For more information call 1.800.814.6820, email lleugers @ OneCommand.com or visit http://www.OneCommand.com.