Palo Alto, CA (PRWEB) September 4, 2008
Vendavo®, the leading provider of business-to-business price management and optimization solutions, today announced the successful implementation of the SAP® Solution Manager application management solution and its commitment to adopt the Run SAP methodology. These actions demonstrate Vendavo's continued dedication to providing enhanced support capabilities for customers.
Run SAP, an operations methodology built upon SAP standards for solution operations, enables SAP customers and partners to optimize the implementation and ongoing management of end-to-end solution operations. It is a proven methodology that focuses on application management and business process operations. The Run SAP methodology, supported by SAP Solution Manager, is based on four essential components: standards, roadmap, services and training.
"Vendavo is excited to support Run SAP and plans to follow its roadmap to become certified on the Run SAP methodology," said Jamie Rapperport, founder and executive vice president of Marketing and Business Development at Vendavo. "The adoption of Run SAP helps our customers and Vendavo to achieve superior customer experience and reduced incident resolution time, as well as streamline support infrastructure and processes."
SAP Solution Manager is the application management solution that enables customers and partners to implement end-to-end solution operations. With SAP Solution Manager, several functions required to run operations are supported, such as root-cause analysis, change-request management, business process and system monitoring, service desk and minimum documentation. Run SAP methodology is available with SAP Solution Manager. Run SAP describes how to implement solution operations using the functionality provided in SAP Solution Manager.
"It is a benefit for both SAP and Vendavo to provide customers with collaborative support through SAP Solution Manager," said Dr. Uwe Hommel, executive vice president, SAP AG. "Vendavo is paving the way for other partners to embrace Run SAP and ultimately help standardize end-to-end solution operations to enhance efficient support for customers."
As an SAP software solution partner, Vendavo now offers the standard for SAP Solution Manager functionality for incident management, which enables it to be connected with the SAP Global Support Backbone, SAP's service and support infrastructure. It is used for delivery of proactive services, incident management and software updates. Vendavo is the first software solution partner in North America to go live with incident management in SAP Solution Manager. The company also plans to align its business processes according to the SAP standards for solution operations so that SAP will be the sole entry point for receiving incidents from joint end users.
"By integrating with SAP Solution Manager, Vendavo provides a direct link into SAP's service and support infrastructure. This ability to streamline support processes has the potential to reduce costs by 30 percent per incident, while increasing customer satisfaction," says Rapperport.
Vendavo is the leading provider of price management and optimization solutions for business-to-business companies worldwide. Vendavo Enterprise Pricing Suite solves pricing problems by giving businesses true enterprise-wide control of their entire pricing process. It combines pricing science, pricing best practices, and enterprise-class software to drive small improvements in average prices at every stage of the pricing process, from segmentation to deal close. Together, these improvements deliver big increases in profits - from 10% to 30%. Vendavo is the enterprise pricing solution of choice for some of the world's biggest names in high-tech, industrial manufacturing, chemicals, consumer products, mill products and distribution. SAP resells the Vendavo solution as the SAP Price and Margin Management application by Vendavo. To learn more, or to request information, visit http://www.vendavo.com.
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