Rescue+Mobile is a great tool that is helping increase our overall customer satisfaction
Woburn, MA (PRWEB) September 4, 2008
LogMeIn announced today that it will preview LogMeIn Rescue+Mobile for BlackBerry at CTIA WIRELESS I.T. & Entertainment 2008 in San Francisco. Anyone responsible for supporting BlackBerry smartphones will be able to access, control, diagnose, troubleshoot and even train users on those devices via a secure remote connection.
LogMeIn Rescue+Mobile is a multi-platform smartphone support tool that can be used to remotely access and repair today's leading smartphone operating systems, including Windows Mobile®, Symbian® and BlackBerry®. By enabling call centers and other support organizations to deliver instant, on-demand remote support, LogMeIn Rescue+Mobile can help increase customer satisfaction by solving problems quickly, while reducing the time and cost associated with support calls.
"BlackBerry users tend to be 'power-users' who need to maintain their individual connectivity and productivity, and when they have an issue with their phone, they want their support providers to solve the issue quickly, efficiently and without any hassles," said Richard Redding, general manager, mobile, LogMeIn, Inc. "LogMeIn Rescue+Mobile can help anyone responsible for managing, repairing and training users of today's increasingly complex mobile devices."
With the addition of BlackBerry remote support, LogMeIn Rescue now provides comprehensive, multi-platform support for computers and smartphones. LogMeIn is used by support and IT organizations worldwide to manage and maintain desktop, laptop and mobile devices.
"BlackBerry devices continue to resonate with business professionals in companies of all sizes, holding a dominant position in the worldwide mobile enterprise market, and particularly in North America. We expect continued strong growth among business professionals and consumers, with worldwide BlackBerry shipments growing by a CAGR of over 38% from 2008 to 2012," said Sean Ryan, research analyst, mobile enterprise at IDC. "As users become increasingly dependent on such devices for a variety of tasks, the need for cost-effective support is critical to provide a positive customer experience and streamline support operations."
"Rescue+Mobile is a great tool that is helping increase our overall customer satisfaction," said Mark Wirtz, director, technical support & premium care, TELUS. "The addition of BlackBerry functionality to the tool opens up the remote support option to this important segment of our wireless client base."
Using LogMeIn Rescue+Mobile, technicians securely connect to a remote smartphone and can interact with a simulation of the device to easily fix problems, transfer files, chat, and configure smartphones - increasing support staff productivity and simplifying the overall break/fix process. In addition to remote support, LogMeIn Rescue+Mobile is ideal for training end-users about how to operate their smartphones or learn how to use a new wireless application.
Rescue+Mobile also includes a call center administration and reporting console that can scale to support even the largest support environment. The admin console enables customer care managers to efficiently administer both the technicians and various support channels, allowing operators to offers a range of revenue-generating managed support services.
Pricing and Availability
LogMeIn will be offering demonstrations of LogMeIn Rescue+Mobile on BlackBerry devices at booth #444 at the CTIA WIRELESS I.T. & Entertainment 2008, September 10-12, 2008, in San Francisco.
LogMeIn Rescue+Mobile is available immediately and can support the following desktop and mobile devices:
Computer: Windows Vista, XP, Server 2003, 98, ME, 2000 and Mac OS.
Mobile: Windows Mobile 5&6, Symbian UIQ and S60 2nd & 3rd Edition and BlackBerry OS version 4.3 and greater.
Pricing starts at $1,956 per year per technician.
About LogMeIn, Inc. - http://www.LogMeIn.com
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to mobile operators, handset OEMs, small and medium businesses, IT service providers and consumers. LogMeIn's products are deployed on demand and are accessible through a Web browser. The LogMeIn family includes LogMeIn Free®, LogMeIn Pro®, LogMeIn Ignition™, LogMeIn Rescue®, LogMeIn IT Reach®, LogMeIn Backup™, Remotely Anywhere® andLogMeIn Hamachi™. LogMeIn is based in Woburn, Mass., with European centers in Budapest, Hungary and Amsterdam, Netherlands.
*Blackberry, Windows and Symbian and related trademarks, names and logos are the property of Research In Motion Limited, Microsoft Corporation and Symbian Software Limited, respectively, and are registered and/or used in the U.S. and countries around the world.