At some point in the Hyperion application life-cycle, every user faces production support challenges, and until now, companies have filled those needs on their own in a variety of ways
Irving, Texas (PRWEB) September 5, 2008
US-Analytics launched a unique service today to support Hyperion environments with a new level of hands-on, pro-active support service. Support-On-Demand is a comprehensive managed service offering that delivers leading-edge application, technical and hosting services around the industry-leading Hyperion product suite.
"Support-On-Demand is an answer to all those Hyperion customers who implement the world's leading performance management platform and then ask, 'Now what?'" US-Analytics Support-On-Demand Business Development Officer Greg Kemp said. "We will provide a level of post-development support and expertise that is more responsive and cost-effective than in-house support or full time on-site consultants."
Born from a decade of experience with Hyperion solutions and their users, Support-On-Demand formalizes an array of industry best practices into a cohesive, sustainable support strategy.
Support-On-Demand is unique among enterprise performance management services. No other firm in today's market offers the depth and breadth of Hyperion knowledge, flexibility in our solution, and readiness capabilities that US-Analytics delivers to the Hyperion user community.
"At some point in the Hyperion application life-cycle, every user faces production support challenges, and until now, companies have filled those needs on their own in a variety of ways," Kemp said. "US-Analytics has recognized this need in the marketplace and built this platform to address the challenges."
Support-On-Demand provides application administration and technical support utilizing tailored programs to meet the scope and frequency of client requirements. US-Analytics plans to add remote application hosting to the Support-On-Demand menu in 2009.
Benefits of Support-On-Demand
∎ Peace of mind that Hyperion applications are up and running 24/7
∎ Proven processes coupled with a Hyperion-specific knowledge base providing high quality production support solutions
∎ Proactive engagement keeps systems running smoothly and identifies problems before they happen, eliminating costly and frustrating outages
∎ Hyperion certified resources provide a strong breadth and depth of application and infrastructure knowledge
∎ Ability to scale our support based on scheduled as well as unforeseen events
US-Analytics helps companies see past data and reporting challenges to Picture Results. Based in Irving, Texas, US-Analytics Solutions Group offers professional services to the world's leading corporations in Performance Applications, Operational Infrastructure, and Continuity Services. For a decade, companies have trusted US-Analytics to solve complex business problems, drive managerial excellence, and deliver operational agility. For more information, contact Greg Kemp at 866-828-USAS (8727) ext. 721 or visit the US-Analytics website.
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