New York, NY (PRWEB) September 10, 2008
ShoreGroup, Inc., a premier systems management solutions and IT professional services firm, is pleased to announce that it has opened a state-of-the-art Executive Briefing Center (EBC) at One Penn Plaza in New York City. Equipped with the latest Cisco Unified Communications portfolio solution suite, the EBC will provide customers and business partners the opportunity to look at next-generation technologies in a "live" networking environment. Conference space within the EBC will be used to present products and foster the exchange of information regarding the latest technology designs and equipment.
"The investment we put into the EBC will help enterprises see first-hand the technology involving unified communications and infrastructure security solutions that will form the foundation of tomorrow's communication infrastructure," said Barry Katzman, ShoreGroup's Practice Manager of Unified Communications. "In addition to staging real-world demonstrations, the Executive Briefing Center will allow us to engage our customers to explore their needs and communicate our evolving unified communications technology strategies for their competitive advantage."
"The midtown Manhattan location was chosen to create a convenient and conducive working environment for our customers to interact with the ShoreGroup team," said Robert Kennedy, ShoreGroup's CEO. "The EBC provides the location and framework to better meet our customers' needs, and the EBC staff will work closely with sales teams and Cisco technology experts to adapt presentations to specific business requirements. We want to provide our customers the platform to meet with ShoreGroup senior executives as well as engineering and consultancy resources to provide the opportunity to witness Cisco's cutting-edge technology at work and enhance the overall customer experience with ShoreGroup."
The key technologies running in the Executive Briefing Center include Cisco Unified Communications, which brings voice, video, data, and mobile applications together to help streamline business processes and foster efficient communication between employees no matter where they work or what devices they use. In addition, a live Cisco Contact Center Enterprise environment will allow ShoreGroup to demonstrate the advanced scripting, supervisor/agent desktop functionality and reporting capabilities of the product solution. All equipment within the EBC will be monitored and managed by ShoreGroup's CaseSentry® System Management Solution.
About ShoreGroup, Inc.
ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for unified communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry® platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance, service levels and support processes for complex networked environments. The company's ShorePatrol™ Remote Operations Service delivers the high-quality unified communications monitoring, maintenance and support that organizations rely upon to ensure the availability of their vital business processes. ShoreGroup's Sextant™ Contact Center Analytics solution provides the operational and business visibility that enterprise contact centers require to drive performance and efficiency.
ShoreGroup's professional service solutions provide leading consultation, design and implementation services for high-availability networks. The company's expertise in unified communications including IP Telephony/VoIP and IP contact centers, LAN/WAN, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.
Cisco and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or affiliates in the U.S. and certain other countries. ShoreGroup, ShorePatrol and Sextant are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.
ShoreGroup, Inc. (http://www.shoregroup.com)
The ShoreGroup Building
460 West 35th Street
New York, NY 10001