The most important aspect of the new launch is being able to instantly connect with customers in whatever medium you approach them
Orlando, FL (PRWEB) September 8, 2008
ActivEngage (http://www.ActivEngage.com), the automotive industry's premier provider of proactive live chat for dealer websites, today announced the launch of live chat for email. Now dealers can engage consumers directly from personal email and email campaigns, including eNewsletters. Consumers no longer have to change communication channels or wait for email responses to get their questions answered instantly by a live, highly qualified sales agent online. With the click of a button from within the email, they can instantly receive live service via chat.
"As a dealer, I want to make it as fast and easy as possible for customers to reach a professional dealership representative," commented Norman Dorf, vice president of D&C Honda. "We've had such great results from using live chat on the dealership website; I'm excited to be able to offer the same level of service in our dealership email and newsletter. We've just recently begun using live chat in email and our customers are already using the service to connect with us!"
Many dealerships and other businesses have discovered the benefits of including live chat on their websites. Now, with ActivEngage's live chat for email, dealers can offer the same service via email. This expands consumers' communication options and ability to get instant information. When consumers have questions or want more information based on an email's content, they can simply click the live chat button within the email and instantly engage in live chat. It is no longer necessary to send an email and have to wait for a response, or to switch media and have to pick up the phone to get answers and information.
"The most important aspect of the new launch is being able to instantly connect with customers in whatever medium you approach them," commented Ted Rubin, ActivEngage co-founder. "Offering live chat in dealership emails helps push the conversation further and increases the level of customer service. Now consumers can connect with you, from email, to receive the instant gratification that only live chat offers."
About ActivEngage: (http://www.ActivEngage.com)
ActivEngage's proprietary business logic was designed in dealerships to meet the needs of sophisticated automotive shoppers. It laser targets each website visitor with the exact right message at the exact right time to get them to take action. The system has been strenuously tested for every type of dealership. It works because the company founders have over 30 years of retail automotive and technology experience, giving ActivEngage a true 360° understanding of the needs of automotive shoppers. Partnering with ActivEngage increases lead generation and offsets the increasing marketing costs associated with the sale of new and pre-owned automobiles. ActivEngage offers three tiers of service to ensure that all website visitors' experiences are enjoyable and uncomplicated, thereby increasing the value of dealership websites through better lead generation.