Society of Workforce Planning Professionals, QATC, and CRMXchange Announce The Workforce Management and Quality Assurance Virtual Symposium

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On-Line Virtual Symposium for Contact Center Workforce Management and Quality Assurance Professionals October 29 - 31

Five Things You Can do To Improve Workforce Efficiencies and Quality Assurance

In real-time over two and one half days, contact center workforce planning and quality assurance professionals will learn from industry experts at virtual workshops, chat with peers in an online networking group, meet top vendors in the cyber exhibit hall and have access to a reference room with the latest information on the hottest industry topics. All at one low price and without ever leaving their offices.

The Society of Workforce Planning Professionals (SWPP) is devoted to facilitating education and networking opportunities among workforce planners across all industries. The Quality Assurance & Training Connection (QATC) is a membership association created specifically for quality assurance and training professionals in the call center. CRMXchange is recognized as a pioneer of the Internet for contact centers, and as the "event site" for their expertise in the hosting and marketing of Webcasts and other online events.

The dual track online symposium will feature a keynote address by Penny Reynolds, founding partner of The Call Center School, on "Five Things You Can do To Improve Workforce Efficiencies and Quality Assurance". Learn what's hot and what's not in the area of workforce planning and quality assurance. A sample of other sessions participants can attend include: "Advance Forecasting Techniques", "Calibration Techniques" , "Creating a Quality Form through Samples Roundtable" , "60 Ideas in 60 Minutes" for both the Workforce Management and Quality Assurance Tracks.

For a single low-cost corporate registration fee -- and no expensive travel or time lost out of the office -- Workforce Planning and Quality Assurance professionals can attend the sessions that best meet their needs, either together or individually on different session tracks. All sessions are recorded and available on demand for 30 days after the conference, giving those who could not attend the opportunity to view the missed sessions.

Learn what others are doing in their contact centers, meet colleagues, pose questions, and offer insights. Visit the reference room for articles on forecasting, scheduling, new product capabilities, industry announcements and market information.

For more information about the Workforce Management and Quality Assurance Virtual Symposium visit the webpage, or email


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Larry Matte
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