AireSpring Issues Next Generation Best Practices Guide For Contact Centers Everywhere
Best Practices for Voice Network Utilization
Los Angeles (PRWEB) September 10, 2008 -- Airespring, a long time leader in the telecommunications field and one of the most innovative providers of VoIP/SIP products today, has just announced the release to the public of their highly anticipated guide, "Best Practices for Voice Network Utilization." The guide was produced in response to changes in the way carriers handle incomplete call attempts and short call durations.
"The telecommunications industry continues to evolve," stated AireSpring COO Daniel Lonstein, "offering enhanced services, lowered rates, and ever improving quality. However, as customer equipment becomes more sophisticated, telecom carriers are adjusting as well to ensure the safety, stability and availability of their networks."
Mr. Lonstein continued, "In our effort to be good stewards for our customers and the industry, we have brought together our top technical staff and identified nearly two dozen ways contact centers can dramatically improve their incomplete call completion ratios and ensure acceptable call lengths. These tips help our customers enhance their bottom line as well as keeping network utilization in line with new standards in telecom practice."
AireSpring Senior VP Marketing, Todd Regan said, "The Best Practices Guide for Voice Network Utilization is probably the first guide of its kind specifically addressed to what will likely become a widespread change in the way carriers interact with their customers, due to the increased speed and sophistication of their customers' automatic dialers. We've taken the challenge of declining call completion ratios and have turned it to the customer's advantage. This guide, although coming from a very technical background, is extremely simple to read and has proven to be highly effective when applied correctly."
The Best Practices Guide for Voice Network Utilization is available as a download at TMCNet.com (file is located on the right hand column of the page).
For more information please visit AireSpring.
About AireSpring:
AireSpring continues to expand and diversify the product line to satisfy the demands of the corporate and enterprise market for flexible, customized solutions at cost effective rates. Headquartered in Los Angeles, award winning AireSpring is one of the fastest growing telecommunications carriers in the USA, with over 3 billion call records processed every year. AireSpring is a privately held, 100% debt free, diversified and full service communications company offering a broad range of innovative services at competitive prices to corporate and residential customers nationwide. Information about AireSpring's SIP products can be found at www.airespring.com/sip. AireSpring has been voted, by its peers in the Telecom Association, as the "Members Choice" top reseller for three consecutive years (2006-8). To date, Airespring has set the record for more Telecom Association awards (11) than any other carrier/reseller.
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