If you're not available to your customers and prospects at the click of a mouse - no matter where you are - your customers will move on. With increasing numbers of professionals on the go, the new 'Go Mobile' feature offers a tremendous advantage, ensuring a customer call never has to go unanswered.
Wichita, KS (PRWEB) September 10, 2008
Bravestorm, the developers of BoldChat a leading solution for live chat, e-mail management and click-to-call functionality, today announced its newest release, featuring a number of productivity enhancements for today's sales and service operations. Topping the list of new features is a "Go Mobile" capability for BoldCall, the product's click-to-call tool. This feature allows professionals on the move, such as realtors, mobile sales representatives and virtual IT support staff, to forward incoming web-generated calls to one or more landlines or their mobile phone.
"Everything works on Google-speed now," said Matt Tharp, BoldChat's Director of Sales. "If you're not available to your customers and prospects at the click of a mouse - no matter where you are - your customers will move on. With increasing numbers of professionals on the go, the new 'Go Mobile' feature offers a tremendous advantage, ensuring a customer call never has to go unanswered."
According to industry analyst firm IDC, nearly 75 percent of the U.S. workforce is expected to be mobile by the end of 2011. The IDC study indicates that the U.S. workforce has the highest percentage of mobile workers at 68 percent in 2006.1
BoldCall's new "Go Mobile" capability can be configured to automatically ring a remote landline or cell phone whenever a website visitor makes a click-to-call request. Sales and service agents no longer need to sit at their desks to service their clients or engage in sales; they can handle calls from the field, in an airport, at a job site or even from home.
"BoldChat helps us maintain our edge over much larger competitors, and these new product enhancements make it even easier for us to do that," said Craig Klein, president of SalesNexus, a web-based contact management software firm based in Houston, Texas. "The new Auto-Away and Report Templates add to its convenience, while the Go Mobile feature guarantees we'll never have to miss a call. That's the kind of innovation and flexibility modern sales and service organizations like ours need to maximize results."
Reporting Templates, Auto Log-Out
Other new features help supervisors and agents alike to be more productive. BoldChat's latest version (5.11) features the ability to create a library of prepared report templates that allow managers to easily generate routine data such as agent productivity, sales conversion, chat and operator activity, service level agreement adherence, automatic call distribution and much more.
BoldChat also includes a new feature that logs-out the agent if his or her computer is idle (e.g., no mouse activity) for a pre-defined period. The auto log-out capability ensures that customers won't be left waiting for a chat or call reply when there is no one available to accept them.
BoldChat is currently used on thousands of websites in 70 countries around the world to boost online sales and conversion rates, reduce service and support costs, and improve agent productivity. The services are priced on a month-to-month basis with no long-term commitment required. BoldChat can cut customer service costs by as much as 50 percent when compared to other live customer interaction solutions.
BoldChat V 5.11 is available immediately for a 10-day free trial; for more information about BoldChat, BoldMail or BoldCall, visit BoldChat.
About Bravestorm and BoldChat:
Bravestorm was founded in 2003 and is headquartered in Wichita, Kansas. With the launch of its flagship product BoldChat, Bravestorm released an effective and affordable live chat solution for any size business. Today, the company leads the live e-support market in over 70 countries, offering exceptional ROI. For more information, visit BoldChat.
1 IDC, Worldwide Mobile Worker 2007-2011 Forecast and Analysis, January 2008