(PRWEB) September 11, 2008
ActiveXperts Software announces a new product called ActiveXperts HelpDesk System. It is a complete help desk and issue tracking application to automate the help desk processes of many small business or a large corporation. ActiveXperts HelpDesk System reduces ticket resolution times by automating dispatch, notifications and quick access to information. ActiveXperts HelpDesk System improves efficiency of the help desk by providing all related information about a ticket or a user.
ActiveXperts HelpDesk System is simple to install and can easily be configured. Thanks to its web based structure, ActiveXperts HelpDesk System can be used via the internet or within a company intranet.
With a central location to manage all support issues, customers will gain confidence in a companies support department, knowing their issues won't get lost but can be tracked at any time.
With ActiveXperts HelpDesk system, you can automate the support call flow and tracking. Among the features of the product are:
- 100% web based system, no components to install on the client workstations
- Multi-user system with permission levels (permissions per user)
- Powerful administration console
- Ticket based - create, update and close tickets
- Ticket history and reporting
- Support for multiple POP3 accounts, to receive support calls from multiple mail boxes
- Ability to watch a ticket flow handled by another support desk person
- Users can attach files to their tickets
- Customers can request a ticket via e-mail, fax or phone
- Integrated knowledge base
- Management reports provide management information about the efficiency of the support desk
For more information about the product, visit the following web site: http://www.activexperts.com/helpdesk
A beta release of the product will soon be available for download at http://www.activexperts.com/download. This is a full functioning product; it expires after 30 days but can be (re)activated after purchasing the software.
ActiveXperts is a leading provider of network monitoring software, SMS/MMS solutions and network communication toolkits. Key products include ActiveXperts Network Monitor to monitor network servers and devices; SMS messaging Server to send/receive and process (bulk) SMS messages, SMS and MMS Toolkit to offer SMS, MMS and Pager functionality to Windows developers; ActiveSocket Network Communication SDK to offer IP based communication enhancements to Windows developers.