The Maximus product is a quality one and we are enthusiastic about our partnership. With our years of experience and fully-trained technical service engineers, we have the foundation in place to serve Maximus' current hotel rooms and add more as they expand.
Durham, NC (PRWEB) September 10, 2008
Element Customer Care is proud to announce it is entering a multi-year contract with Maximus Multimedia International, LLC (Maximus). Element is providing high speed data and video on demand support to Maximus' 165,000 hotel rooms in more than 2,000 hotels. Element's hotel internet tech support provides around-the-clock call center services with nearly 300 trained technical service engineers currently supporting more than 450,000 hotel rooms.
"We are reorganizing and expanding our company to focus on becoming the number one choice for hoteliers seeking the ultimate guest experience," said Mike Harding, president and Chief Executive Officer of Maximus. "We are looking to our partnership with Element to fulfill the tech support and customer service aspects of our service delivery. As we anticipate a year of rapid growth, we want to guarantee our hotel guests have technically-proficient and efficient support which we know they will receive through Element."
Element's hotel internet support team has a call center with nearly 300 fully-trained technical service engineers. The guest assistance team is made up of certified technicians who not only know how to fix technical problems, but also recognizes how the hospitality industry needs to treat its guests. Element's internet support engineers take more than 130,000 calls per month, providing hotels throughout the industry with toll free internet support 24 hours per day, 7 days per week. Element has the infrastructure in place to quickly and efficiently absorb additional rooms as clients grow and expand.
"Maximus' new management team is top notch and ready to lead the company to a new level," said Matt Zemon, president, Element Customer Care. "The Maximus product is a quality one and we are enthusiastic about our partnership. With our years of experience and fully-trained technical service engineers, we have the foundation in place to serve Maximus' current hotel rooms and add more as they expand."
Element's trained hotel internet support engineers already support almost all major hotel brands and are experienced with Golden Tree, Cisco, Centrino, Colubris, Nomadix, Linksys and Orinoco hardware brands. In addition, our Research and Development department has created and supports our proprietary ticketing system.
Element Customer Care is a Durham, NC-based company that offers billing services, tech support and a customer service call center. Element's partnership with CSG Systems gives its clients access to CSG's unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. The Element Web site is http://www.elementcare.com.
About Maximus Multimedia International
Maximus Multimedia International provides a true video-on-demand servicing alternative for all types and sizes of hotel properties while representing collectively one of the largest property footprints in the world. It provides entertainment, information, Internet, telephony, and business center services primarily to the mid-level hospitality segment in the United States and globally. The web site, http://www.playmaxmedia.com, is currently under construction.