firedog(SM) is empowering our mobile work force with the tools and solutions they need to provide our customers with a best in-class experience
Atlanta, GA (PRWEB) September 11, 2008
Agentek, Inc., a leading mobile field service and workforce optimization provider, today announces a contract with Circuit City's firedog(SM) services, which provides professional whole-home integrated technology solutions, home theater installation, car electronics installation and computer support and repair.
Agentek will provide firedog℠ with logistics management services, remote device tracking and monitoring in an effort to increase field productivity and reduce costs within their home services business. Agentek's mobile field service software solution is driving the fully connected fieldforce and uniting the enterprise.
"Enterprise customers are demanding more robust support services for their mobile workforces and Agentek is answering that call with our value-add services," said Jeff Jarvis, president and chief executive officer at Agentek. "Agentek continues to deliver a more complete field service support solution to our customers - improving the efficiency of their service operations, cutting costs and enabling their focus on service excellence."
"firedog(SM) is empowering our mobile work force with the tools and solutions they need to provide our customers with a best in-class experience," says Marc Sieger, Circuit City senior vice president and general manager - services. "The always-available connectivity coupled with the ability to remotely maintain and manage a fleet of mobile devices allows us to extend point of sale functionality from the store into the customer's home. Coupled with our endless aisle of products available online, our trained technicians can use the in-home experience to introduce additional products that are tailored to a customer's unique needs."
Agentek is a leading provider of mobile field service software and workforce optimization solutions that enable businesses to achieve a predictable, reliable and repeatable customer experience from commitment to service fulfillment in real-time. From pre-packaged and configured applications to backend enterprise integration, Agentek delivers end-to-end mobile workforce optimization solutions that empower the field and unite the enterprise in field service, route accounting, direct store delivery and logistics automation. Find out how leading companies are leveraging Agentek's fully-connected mobile technology to develop new service revenues, cultivate customer loyalty and gain competitive advantage. http://www.agentek.com .