CosmoCom to Speak on Contact Center Mobility and Unified Communications at Call Center 2.0
Industry Expert Ben Eisner to Present at Los Angeles Convention Center September 16-18
Melville, NY (PRWEB) September 10, 2008 -- CosmoCom, the leader in Contact Center Consolidation 2.0, today announced that industry expert and CosmoCom President for the Americas, Ben Eisner, has accepted an invitation to lead conference sessions at TMC's Internet Telephony® Conference & EXPO West 2008 on September 16-18, 2008 at the Los Angeles Convention Center. CosmoCom, a Gold Sponsor of the event will also host an exhibit of its premier Contact Center Consolidation 2.0 platform, CosmoCall Universe, in booth 231.
Eisner will present during the first and last days of the event:
> > Tuesday, September 16 from 1:45 to 2:30 PM in room CC-05, Eisner will participate on a panel discussing "Embracing Unified Communications in the Contact Center."
> > Thursday, September 18 from 2:00 to 2:45 PM in room CC-15, Eisner will share unique insights and explore fascinating use cases for contact center solutions that incorporate the mobile worker in his session, "Contact Center Mobility."
"ComoCom appreciates this opportunity to share its perspective on the emerging market drivers for both unified communications and mobility," said CosmoCom CEO, Ari Sonesh. "Affordable, innovative solutions can make enterprises more reachable for prospects, customers, partners and suppliers. Reachable, responsive enterprise will always have a competitive advantage. Our analysis indicates that the competitive advantage of enhanced reachability can generate new free cash flow of strategic proportions."
"We are very pleased to have Ben Eisner participating in this year's show. CosmoCom is widely recognized and respected as an industry leader, and I am confident that our attendees will appreciate and value the opportunity to hear his insights," said TMC president and conference chairman, Rich Tehrani. "Over the past twelve months, widespread deployment of IP Communications services by global service providers, businesses and governments has reinforced that this exciting technology is a viable, cost-effective communications solution. As a result, we are seeing a significant number of senior-level executives attending the Internet Telephony Conference & EXPO to learn about the technology, so that they too can take advantage of its benefits."
About CosmoCom
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.
Media Contact for CosmoCom:
Communication Strategy Group
Arthur Germain
+1 631-239-6335
agermain@gocsg.com
www.gocsg.com
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