Maneesh brings a wealth of global operations expertise and business leadership to us
New York (PRWEB) September 12, 2008
iQor, a global business process outsourcing and call center services company, has appointed former IBM Executive Maneesh Goswami as SVP, Operations, Philippines.
Mr. Goswami, 41, brings over 17 years of operations and customer care experience from the airline, banking, and outsourcing industries. Most recently, he served as the General Manager, Operations & Lead Delivery for IBM in Daksh, India, where he headed its call center and back office operations, overseeing a staff of 2,000 spread across Mumbai, Manila, and Gurgaon.
Mr. Goswami entered the call center industry in 2001 overseeing the off-shore Customer Service operations for Convergys. He was soon responsible for Solution Development for Convergys' India operations. Following Convergys, Mr. Goswami became the COO & Strategy Head for Citibank's phone operations in India and then Director of Operations for Keane India.
"Maneesh brings a wealth of global operations expertise and business leadership to us," said Vikas Kapoor, President and Chief Executive Officer, iQor. "Maneesh has a keen understanding of the global call center industry. He will play a key role in our growth in the Philippines."
Mr. Goswami spent the first 10 years of his career at several airline companies, including Swiss, Emirates, Jet Airways, in various roles of increasing responsibility. He helped launch Jet Airway's operations at Varanasi and Chandigarh airports and managed its operations at Bangalore airport.
Mr. Goswami is an Electronics Engineer graduate from University of Poona, India.
iQor (http://www.iqor.com) provides business process outsourcing and call center services to some of the best-known companies in the world from 21 Centers of Excellence in five countries and four continents. iQor's 8,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients in a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.