T3i Group Says Use of Unified Communications Technologies Will Boost Demand for Professional Services

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According to a recently released report published by InfoTech, a division of T3i Group, the immediate professional services opportunities include security and network assessments, and design and planning, with more than a quarter of IT decision-makers indicating that these services are a priority.

As individuals increasingly demand unified communications applications in the workplace, the market for professional services across all business size segments will increase. This employee-driven proliferation of unified communications technologies, including instant messaging (IM), smartphones, video and IPTV, is spurring the need for planning and policies. Current trends, such as the "green" movement and teleworking, are also taxing corporate networks.

Enterprise and small to mid-sized business (SMB) IT decision-makers are concerned about network infrastructure complexity and risk, both of which are heightened by the multiple end-points and user-driven applications associated with unified communications. According to a recently released report published by InfoTech, a division of T3i Group, titled "InfoTrack for Enterprise Services: Professional Services Market Analysis," the immediate professional services opportunities include security and network assessments, and design and planning, with more than a quarter of IT decision-makers indicating that these services are a priority.

The report examines a dozen established professional services segments including security, network, unified messaging, contact center/CRM, design and planning. The report also evaluates the impact of smartphones, video and "presence" applications on both planning and management. Decision-makers from all business segments highlighted security as their foremost priority. A third of enterprise decision-makers, half of international respondents and more than a quarter of small businesses plan to use a security assessment service to review their network infrastructures for security threats. About a third of decision-makers intend to follow up with a security planning and design service to implement new hardware and software solutions that will help protect their technology investments and business processes.

More than 50% of the IT decision-makers who were surveyed plan to support smartphones to the same standards as for employee desktop computers. A similar percentage of respondents envision the use of video/IPTV within their networks for sales, training/education and security monitoring applications.

IM poses the greatest uncertainty for IT decision-makers, with 41% stating that IM should not be allowed for ad hoc use, while 34% found implementation of specific IM rules necessary.

The study found that professional services firms provide a range of offerings to incorporate these new technologies into existing networks, and demand for this type of communications and technology consulting is increasing at robust rates (46% of enterprises, 39% of SMBs and 31% of international companies will be using such services by the close of 2009).

"As businesses adopt presence, mobility and video services, decision-makers across the spectrum of customer segments see the need for professional and skilled support," commented Susan Hobart, Vice President and Senior Research Director at T3i Group. She continued, "Service providers with broad capabilities and name recognition will be the most successful, as we found familiarity with the provider is one of the top three selection criteria."

About the InfoTrack for Enterprise Services (IES) Program:
The InfoTrack for Enterprise Services (IES) program publishes several comprehensive, primary research studies each year, with the Professional Services report focusing on IP and convergence systems market analysis. The IES program combines competitor profile information with market demand and issues analysis. For more information about InfoTrack for Enterprise Services, please visit http://www.telecomweb.com/marketresearch/enterprisesvcs/.

About T3i Group LLC:
T3i Group LLC provides market research, data, analysis, and consulting and advisory services to the telecommunications industry. It has clients in 46 countries and conducts its business through four operating units: InfoTech, which publishes reports that analyze shipment, revenue, market share and other pertinent data of importance to telecommunications equipment manufacturers; TelecomTactics, which maintains a database of the features and functionality of major telephony systems; Tarifica, which maintains a database of pricing-related information covering 400 telecommunications carriers operating in 130 countries; and TelecomWeb (http://www.telecomweb.com), which is a content provider with an editorial staff that authors and posts telecommunications-industry news stories every business day. The site also serves as T3i Group's primary delivery mechanism for distributing its reports, analyses and data to subscribers.

T3i Group LLC is headquartered in Parsippany, NJ with additional offices in New York City, London, England and Cherry Hill, NJ.

Press Contact: Debra Baker, 301/905-7703 or dbaker @ telecomweb.com

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