LogMeIn® Extends Intel® vPro™ Capabilities to Remote Service Providers for "Below the OS" Support and Management over the Internet
Award-Winning LogMeIn IT Reach® and Rescue® First Software Certified By Intel to Support Intel's® Latest Remote PC Assistance Capabilities.
Woburn, MA (PRWEB) September 22, 2008 - LogMeIn today announced support for Intel's newest-generation Intel® vPro™ Technology, extending its capabilities beyond the corporate network and allowing service providers and IT helpdesks to access, support and manage remote computers via the Internet without touching the operating system.
Whether a computer is simply turned off or if the operating system is not available due to a more serious issue, remote support professionals using LogMeIn IT Reach or LogMeIn Rescue, can now securely connect to a computer with the third-generation Intel® vPro™ Technology.
Service providers armed with these new capabilities can now diagnose and fix problems that previously would have required either an onsite visit or the return of the computer. LogMeIn customers will be able to tackle the thorniest of problems from anywhere, lowering service costs for their most difficult cases. For example, operating system failures and hard drive issues can now be diagnosed via an Internet connection. Previously, only those remote computer users connected by a corporate or virtual private network could take advantage of the Intel vPro Technology.
LogMeIn Rescue, a leading on-demand remote support solution, integrates with the Intel® Remote PC Assist Technology, included in the 2008 version of the Intel vPro Technology, also announced today. Intel Remote PC Assist Technology enables end users to initiate a remote support request even if the operating system is not available. Service providers using LogMeIn Rescue can respond to these calls over the Internet and initiate a remote support session directly into the computer's BIOS.
"Some of the toughest and costliest issues for us are when a truck-roll is required," says Shahin Pirooz, CTO of Centerbeam, a leading provider of managed IT services. "LogMeIn, together with the Intel Remote PC Assist Technology, has expanded the definition of what's possible to do remotely. We've been working with this new service for about a month now, and feel like it could have game-changing implications for the whole industry."
With LogMeIn IT Reach, remote technicians can connect to a computer with the 2008 version of the Intel vPro Technology over a wired Internet connection even if it is completely powered off. Technicians can also boot into the BIOS directly or from a working operating system.
"We believe the integration of the new Intel vPro Technology and LogMeIn tools represents a significant step forward in remote support and management," says Kevin Farrell, VP of Digital Living for LogMeIn. "The ability to deliver operating system-independent support via the Internet connects high-quality IT resources to users that have been traditionally disenfranchised from IT - remote workers, small businesses and consumers."
"Intel vPro Technology continues to improve energy efficient performance, manageability and security" said David Tuhy, Intel general manager in the Business Client Group. "Working in conjunction with LogMeIn, Intel® Remote PC Assist Technology provides an easy to use method for small businesses to get help fast from service providers over the Internet."
Availability
Versions of LogMeIn Rescue and IT Reach that support the new Intel vPro Technology are available today for technical preview. To learn more about how to participate in the technical preview, visit www.LogMeIn.com/Intel.
About LogMeIn Rescue - http://www.LogMeInRescue.com:
LogMeIn Rescue is an on-demand, web-based remote support tool that allows a support professional to quickly and easily support end users and their computing devices, without pre-installing software. It is designed for organizations that provide remote support to employees and/or customers, including corporate software vendors, helpdesk personnel, IT consultants, internal enterprise IT departments, resellers, and companies that specialize in providing support.
About LogMeIn IT Reach - http://www.LogMeInITReach.com:
LogMeIn IT Reach provides sophisticated remote access, support, management, and reporting tools to any size enterprise. It can easily be deployed to a few or few hundred computers, generally within minutes or hours, with minimal end-user interaction. Through its web-based interface, it easily 'snaps' into existing networks and infrastructures, without conflicting with existing applications.
About LogMeIn, Inc. - http://www.LogMeIn.com:
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to mobile operators, handset OEMs, small and medium businesses, IT service providers and consumers. LogMeIn products are deployed on demand and are accessible through a Web browser. The LogMeIn family includes LogMeIn Pro®, LogMeIn® Ignition™, LogMeIn Rescue®, LogMeIn IT Reach®, LogMeIn Backup®, Remotely Anywhere®, LogMeIn Free® and LogMeIn Hamachi®. LogMeIn is based in Woburn, Mass., with European centers in Budapest, Hungary and Amsterdam, Netherlands.
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