Our team is dedicated to 100% customer satisfaction and committed to constantly shaping and improving market strategy. In addition, this inaugural KXEN Customer Advisory Board enabled us to clearly demonstrate our ongoing commitment of excellence to our customers
San Francisco, CA (PRWEB) September 23, 2008
KXEN, the leader in Data Mining Automation today announced it successfully launched its North American Customer Advisory Board program with its first quarterly meeting. KXEN executives gathered with industry visionaries from financial services, communications, high-tech, marketing services and retail industries to listen to their comments and receive input to continue on its path of customer-centric product development. Customers shared their successes with KXEN solutions, provided feedback and spoke about the business performance benefits and strategic insights achieved with KXEN's data mining automation solution.
The Customer Advisory Board provides critical input for KXEN's product development and helps the company prioritize which products to invest in and how to further improve them. The Board also helps KXEN gather insight into industry-specific trends and requirements for customer analytics. The Board includes visionaries from KXEN's Fortune 1000 customers including Bank of Montreal, Discover Financial Services, Experian, ICOM, Lowe's, Meredith, Rogers Wireless, Sears, and The Nielsen Company.
"Our team is dedicated to 100% customer satisfaction and committed to constantly shaping and improving market strategy. In addition, this inaugural KXEN Customer Advisory Board enabled us to clearly demonstrate our ongoing commitment of excellence to our customers," said Omid Razavi, president at KXEN, Inc. "This new program provides a forum to foster dialog with our customers and share strategies for driving business performance with automated analytics. For KXEN, listening to our customers' feedback and working in partnership with them to help them achieve their goals for 2008 and beyond, is a key component to our ongoing success."
"Analysis of trade line level data using KXEN continues to provide a real competitive advantage to Discover in today's credit environment," said Nick Brown, Vice President of Customer Credit Policy at Discover Financial Services. "I was pleased to see at the first KXEN Customer Advisory Board meeting that their corporate focus is on continuing to build the best solutions to serve their customers' business needs rather than just fulfilling their technical requirements."
"I enjoyed attending the first KXEN Customer Advisory Board meeting," said Joe Tobey, Project Management Expert, Experian. "As a long-standing customer of KXEN it was exciting to see that the corporate focus is directed towards building the best solutions to fit the customers' requirements. The discussions and presentations were extremely informative, and left us with a better understanding of expectations and future developments."
"The customer advisory board provided a great environment for us to give feedback to KXEN and learn about best-practices in customer lifecycle analytics," said Derek Pollitt, Director at Rogers Wireless. "This was a great opportunity to exchange ideas on business and software strategies and learn more about how our KXEN implementation can align marketing with corporate objectives, manage the marketing channels and drive revenue. I look forward to the next advisory board meeting."
The Customer Advisory Board meeting also created a platform for KXEN executives and management to discuss industry trends with board members. Among the most pressing topics across all industries were modeling automation and real-time deployment. Customers discussed with KXEN product specialists their growing needs for advanced modeling and gained insight into KXEN's product roadmap.
KXEN is a leading provider of customer lifecycle analytics solutions to enterprises that depend on analytics as a competitive advantage. KXEN's Data Mining Automation Solution drives significant improvements in customer acquisition, retention, cross-sell and risk applications. Our solution integrates predictive analytics into strategic business processes, allowing our customers to drive greater value into their business. Find out more by visiting http://www.kxen.com.
KXEN - North America
Office Phone: 415. 904.4165
Email: michele.moussavi @ kxen.com