Singapore (PRWEB) September 26, 2008
Hot on the heels of being awarded the "Asia Pacific Customer Focused Leadership Award" by renowned analyst firm, Frost & Sullivan, Macquarie Telecom, a leading supplier of Information and Communications Technology (ICT) solutions, is pleased to announce that it has been named a finalist in the World Communication Awards for the Best Customer Care category. The World Communication Awards organised by Total Telecom, is a well respected event in the global telecoms industry as it provides a platform to recognise the companies and individuals responsible for the innovations, achievements and great new services that are helping to build tomorrow's industry.
"We are thrilled with this recognition. Macquarie Telecom has always taken pride in putting our customers' needs before everything else. Personal Accountable Service has been our philosophy since the company was established 16 years ago, and it is indeed an honour to be recognised in the World Communication Awards," said Larry Morgan, Managing Director of Macquarie Telecom Asia. This customer focus also helped the company maintain a 94% customer retention rate and grow its Data business over 200% last year.
The coveted 'Best Customer Care' award will be awarded based on the best design and the most successful customer care strategy implementation that has produced tangible and quantifiable results.
"Customer care at Macquarie Telecom is woven into our service fabric. It begins even before the sale, continues through to project management and implementation. More importantly, it does not end there as the customer care culture is also demonstrated in our high-touch account management model which focuses on the day-to-day interaction with each and every one of our customers. This whole journey is what Macquarie Telecom defines as 'customer care experience'," commented Mirek Beltowski, Director - Customer Service and Operations.
Macquarie Telecom also launched a customer care programme last year, allowing customers to highlight the unique personal relationships and exceptional customer service they share with employees of Macquarie Telecom. This programme also rewards employees for delivering the Personal Accountability Service promise.
Macquarie Telecom engages in the provision of telecommunication services to corporate and government customers in Australia, Singapore, and internationally. The company provides a range of managed network services, voice and hosting services. The services are also backed by customisable Service Level Guarantees and a range of online management tools which allows customers to access real-time traffic performance information of their networks.
About World Communications Award
The World Communication Awards recognise the companies and individuals responsible for the innovations, achievements and great new services that are helping to build tomorrows industry. The Awards are open to all communications providers, whether they are traditional carrier, service provider, multimedia content provider or another organization providing a communication service.
About Macquarie Telecom
Macquarie Telecom is a leading supplier of Information and Communications Technology (ICT) solutions - including voice, data, mobile and hosting - specializing in the business and government markets. Its world class Intellicentre facility offers state-of-the-art hosting and security solutions. The Intellicentre is certified to BS 7799 and DSD Gateway security standards.
Macquarie Telecom provides services to 3,000 of the top companies in the Asia Pacific region, supporting more than one million business users at work every day. Founded in July 1992, it is one of Asia Pacific's first deregulated telecommunications companies and holds carrier licenses in Australia, Singapore and Hong Kong.
Macquarie Telecom is listed on the ASX (MAQ) and works with its carrier partners in offering Broadcast quality services in 190 countries worldwide using Juniper Networks (Nasdaq: JNPR) and Alcatel-Lucent (Euronext Paris and NYSE: ALU) equipments. For more information, please call +65 6580 7387 or visit http://www.macquarietelecom.com.sg
Tel: +65 6580 7421
Email: anathania @ macquarietelecom.com
EASTWEST Public Relations (on behalf of Macquarie Telecom)
Tel: +65 6429 0312
Email: tania @ eastwestpr.com