Web-based Alarm Installation Scheduling Software Simplifies Customer Process

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Online scheduling software manages alarm installers and allows tracking of information needed for alarm sales staff.

The system provides benefits to the dealer and the installers. At the same time customer service is enhanced by an effective installation scheduling system that provides confirmations and reminders.

Appointment-Plus (http://www.appointment-plus.com), the industry leader in web-based scheduling software, announced the release of upgrades to its security alarm installation scheduling application. The online scheduler allows security alarm dealers and independent operators to effectively manage both their installers and sales staff in one comprehensive online scheduling system. Because Appointment-Plus software is a web-based application, there are no setup fees or capital expenses for dealers.

Security alarm dealers, such as those affiliated with ADP and Monitronics, and independent operators continually juggle the scheduling of alarm installations because it requires the coordination of both the customer and independent installers. Appointment-Plus software removes much of the work by creating one common online scheduling system that can be accessed by multiple different user types: dealer administrative staff, installers, sales staff, dealer owners and even franchisors. The software accounts are scalable to allow locations to be added as the security alarm business expands out to additional regional or geographic zones. With its robust reporting functionality, Appointment-Plus also allows dealers and franchisors to effectively manage their businesses.

In a typical scenario, the online scheduler allows the security alarm dealer to set up a customer tracking system tied to salespeople and sales managers. As customer information is entered into the system, the security alarm dealer can check available dates and times for all installers. Installers, for their part, are given limited access to the online system to set their schedules and handle their assigned installations. As installations are completed, the system allows tracking by both the administrative and sales staffs. Access levels and account assignments are carefully segmented to restrict installers and sales staff to their assigned customers. Throughout the process, the system can be set to send automatic confirmation and reminder emails to the installers and customers.

"Appointment-Plus has worked closely with security alarm dealers in creating an installation scheduling system that solves multiple different problems," said Robert La Loggia, President of Contemporary Web Plus, Inc. "The system provides benefits to the dealer and the installers. At the same time customer service is enhanced by an effective installation scheduling system that provides confirmations and reminders."

Appointment-Plus is already being utilized by mainstream security alarm dealers affiliated with companies such as Monitronics.

Contemporary Web Plus, Inc. is a technology firm that specializes in the development of web-based scheduling and appointment software for a wide variety of applications and industries. Contemporary Web Plus's flagship product is the Appointment-Plus online scheduling system. Contemporary Web Plus software clients include Fortune 500 companies such as Pepsi and Comcast, federal and local government, universities and schools, and small/medium sized businesses worldwide. In 2007, Microsoft Corp. selected Contemporary Web Plus's Appointment-Plus software as its referral source for all Appointment Manager software clients.

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