It's led to greater control over our growing global network and has dramatically improved the services we provide our customers.
St. Helier, Jersey (PRWEB) September 30, 2008
Kaseya, a global provider of information technology (IT) automation software for IT solution providers and public and private sector IT organizations, announced today that Subtotal POS has integrated Kaseya in its point-of-sale (POS) systems deployed in 167 Taco Del Mar restaurants across North America.
The solution's Web-based management console gives the company the ability to remotely maintain the distributed systems from a Network Operations Center (NOC) in Nova Scotia, Canada, providing a centralized and efficient IT management framework that technicians can use to update system software consistently and quickly resolve help desk issues. As a result, Taco Del Mar cashiers have reliable access to the POS systems during business hours, allowing them to provide fast, consistent service to their hungry customers.
"The ability to provide fast, reliable and consistent IT service through the Kaseya agent is such a valuable commodity," said Kenny Marsters, IT technician, Subtotal POS. "We're a word of mouth business, so we need to make sure our customers are taken care of in a consistent and timely manner."
As a leading provider of POS technology and services to the quick service restaurant industry, Subtotal POS needs to quickly update system software--including changes to the menu, pricing and discounts--and resolve help desk issues in a fast and consistent manner. The company's POS systems are vital to the fast food business model, providing cashiers with a robust and intuitive platform in which to quickly, reliably and consistently take food orders, collect money and make change. Speed is not only expected. It is required.
Kaseya agents are built directly into each Subtotal Supreme POS system before it is shipped to a new Taco Del Mar restaurant. Once the terminal goes online, technicians have immediate visibility into and control over the system without having to manually create a session each time. This allows the technicians to remotely and non-disruptively push out software updates and troubleshoot availability and performance issues quickly, providing reliable availability of the company's POS systems and ensuring consistency throughout the Taco Del Mar franchises.
"Kaseya gives us a consistent framework in which to manage our POS systems from a single, consolidated NOC," Marsters said. "It's led to greater control over our growing global network and has dramatically improved the services we provide our customers."
The Kaseya solution has also provided a valuable training tool for cashiers. Subtotal POS representatives can take control of a POS system in a new franchise and walk employees through the process of taking an order, registering it on the touch screen, taking payment and making change. The cashiers can simply stand in front of the system and a speaker phone, watching the cursor move through each feature.
"The quick service restaurant industry is all about offering quality food quickly and consistently, and it shouldn't be any different for system integrators that service these franchise companies," said Jim Alves, executive vice president of product marketing, Kaseya. "The Kaseya solution gives these companies the management framework in which to efficiently and remotely manage systems distributed in restaurants around the world."
Kaseya is a global provider of IT Automation Software for IT Solution Providers and Public and Private Sector IT organizations. Kaseya's IT Automation Framework allows IT Professionals to proactively monitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently with one integrated Web based platform. Kaseya's technology is licensed on over three million machines worldwide. For a free 30 day trial of the Kaseya solution, please visit http://www.kaseya.com/forms/download.php