New York, NY (PRWEB) September 26, 2008
Chelsea Technologies, an industry leader in IT services and network integration for investment firms, sponsored a seminar on September 18, 2008, to announce their decision to expand their services by creating a Network Operations Center (NOC) and providing 24x7 technical support.
The new Chelsea Technologies Help Desk, available 24/7, offers a central point of contact for any company's technology needs. The call center, based domestically in New York, employs certified technicians that have tools to address problem resolution remotely, quickly and consistently. If an issue cannot be resolved in this fashion, the Help Desk will escalate and dispatch an on-site support technician to troubleshoot and restore the system at any time, day or night.
By instituting the Network Operations Center (CT-NOC), Chelsea Technologies can and will provide customized monitoring of all network devices and applications, while helping resolve issues before they can impact a company's systems and lead to extended downtime.
This new service will be an ideal solution for corporations who want to extend their current in-house IT services to full 24/7 support. In its most basic form, outsourcing involves no overhead cost to the company.
Services offered can range from basic desktop application assistance to receiving remote assistance at 2:00AM to address a system failure.
For more information on additional services provided by Chelsea Technologies, please visit: http://www.chelsea-tech.com