We have always stood behind each warranty with unprecedented customer service, it is the most important part of our business
St. Louis, MO (PRWEB) September 30, 2008 -
US Fidelis, the nation's leader in extended vehicle warranties makes educating the consumer their top priority.
Since its inception in 2003, the company has made a commitment to stand alone in the auto warranty industry by providing each customer and prospect with outstanding service and customer care.
The company uses its proprietary software to analyze hundreds of warranty plans from the nation's top providers and delivers a quote in just minutes. Warranty Specialists are trained to educate the consumer on which coverage option is the best fit for their vehicle and their budget.
"Educating the consumer on their coverage options is our top priority. We want our customers to feel peace of mind when they get off the phone with us," said Darain Atkinson, US Fidelis President.
US Fidelis offers its customers many more benefits than just education. The company will only work with the most reputable warranty companies in the industry to ensure that each customer's experience in filing a claim is trouble-free. Customers can select from among 400,000 mechanics nationwide. All claims are paid directly to the certified mechanic or dealership of their choice. Free rental car, towing, and 24-hour roadside assistance is standard with most plans that the company sells.
US Fidelis is also known for its Customer Care department. While most warranty companies just sell warranties, US Fidelis has an entire division dedicated to assisting each customer with any questions or concerns. This service extends throughout the entire length of their coverage.
"We have always stood behind each warranty with unprecedented customer service, it is the most important part of our business," said Cory Atkinson, Vice-President.
Since US Fidelis works with multiple providers the company is able to provide extended warranties for vehicles up to 10 years old with less than 200,000 miles. Coverage options range from bumper-to-bumper, to full comprehensive, to full power train and power train plus.
In October of 2008 the company will begin selling a program called the "Time Only Program." This program is designed for high mileage drivers who otherwise would not be able to benefit from an extended warranty. Most plans offer 5 years and 60,000-100,000 miles of coverage. This plan will cover most vehicle parts for 5 years with no mileage restrictions.
US Fidelis is a faith-based company, specializing in extended warranties that deliver peace of mind protection from high auto repair costs. US Fidelis stands behind every warranty with a commitment to treating every customer with honesty and integrity. Headquartered immediately outside St. Louis MO, the company houses a call center employing more than 650 dedicated warranty associates. For more information visit http://www.usfidelis.com.