Solutions built on Resolvity's Speech Application Platform are changing the way end-users and enterprises think about speech recognition based IVR and the value they can deliver in customer support
Irving, TX (PRWEB) October 2, 2008
Resolvity, Inc. announced today that its Speech Application Platform received the Speech Technology Excellence Award for 2008 presented by TMC's Customer Interaction Solutions magazine, a leading publication covering CRM and call centers for over 26 years. The award was in recognition of the Platform's advanced speech technology capabilities. With new speech technology products being constantly introduced in the market, this award was presented to recognize the Platform as the best of breed of these new products.
Resolvity's intelligent speech IVR solutions help enterprises automate their customer support phone calls. These flexible and sophisticated speech applications, built on Resolvity's Speech Application Platform, dramatically improve customer satisfaction while lowering support costs. The Platform consists of a sophisticated Artificial Intelligence runtime, a state-of-the-art Dialog Server, in-depth management reporting, and a framework for seamless integration with call center systems. The Platform is fully standards compliant and is certified to interoperate with most popular Voice XML platforms and speech recognition engines.
The Platform has been designed with a focus towards developing solutions that are complex from a customer interaction standpoint and that require frequent "near real-time" modifications to respond to constantly changing business requirements.
"Solutions built on Resolvity's Speech Application Platform are changing the way end-users and enterprises think about speech recognition based IVR and the value they can deliver in customer support", said Mahesh Rajagopalan, Resolvity's President. "We are delighted and honored with TMC's recognition of the Platform for Speech Technology Excellence. I am pleased to report that our customers are now automating interactions that would have otherwise been too cumbersome or even prohibitively expensive."
Resolvity's intelligent speech applications help companies automate a wide variety of customer support calls. Resolvity solutions range from natural language call-routing to highly complex and interactive technical and product support calls. The company has deep domain expertise in high-tech, telecom, Cable MSO, financial services and healthcare market place. Both hosted and on-premise solutions are available. For more information please visit http://www.resolvity.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. Please visit http://www.cismag.com.
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries.