Offers New Study Revealing the Biggest, the Best and the Bargains

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Independent Review Details Major Strengths/Weaknesses of Six Leading Chat Providers, including BoldChatTM, InstantServiceTM, LivePersonTM, Talisma®, Velaro, WhosOn.

We knew he had the experience and integrity to do it right, and the outcome is a valuable tool for anyone evaluating the technology.

An independent study, commissioned by Bravestorm and conducted by veteran market analyst and former Gartner vice president, Timothy Smith, was released today here at Online Market World, detailing the strengths and weaknesses of six of the leading live chat solutions. The "Live Chat Market Overview" study assigns highest overall marks to LivePerson (Nasdaq: LPSN) and InstantService. BoldChat also turned in highly competitive scores rivaling its larger competitors. The study offers a comprehensive review of all six solutions based on an evaluation of some 14 features, as well as 17 additional key factors, such as price, scalability, reliability and professional services. The complete study may be downloaded for free at Live Chat Comparison.

"My purpose in this study was to first identify the major end-to-end live chat solutions capable of being deployed in large-scale, demanding environments, and then assess those solutions based on a well-honed set of criteria intended to help potential buyers determine the best offering for their specific needs," said Smith, author of the study and a 25-year product management and competitive assessment expert.

"All of the vendors assessed in this work possess the technology and skills to support large scale chat implementations, but it is individual customer requirements and budgets that will determine which solution has the winning combination to fit their needs. If, for example, an extensive professional services capability is important to you, LivePerson wins there; if flexibility and price are your hot buttons, you'll want to look at players like BoldChat or Velaro."

In addition to the side-by-side comparison results based on a deep set of key features and business factors, the Live Chat Market Overview study also presents insightful two-dimensional analyses categorized as:

  • Value Assessment
  • Vendor Sweet Spot Assessments
  • Vendor Gravitas Assessment

These views provide alternative perspectives on the positioning of vendors participating in the live chat market and help to visually identify where each player's key strengths lie.

"We supported Tim's study because we were looking for a comprehensive, yet fair and objective review of our product measured against other offerings in the marketplace," said Steve Castro-Miller, CEO of Bravestorm. "We knew he had the experience and integrity to do it right, and the outcome is a valuable tool for anyone evaluating the technology."

About Tim Smith:
Having served in the past as both a vice president at Gartner, Inc. (NYSE: IT) and Director of Competitive Intelligence at Avaya, Tim is a product management professional with extensive experience in strategy, execution, product design, and business performance. He has been providing competitive/strategic assessments on behalf of participants in the communications industry for more than two decades.

About Bravestorm:
Bravestorm was founded in 2003 and is headquartered in Wichita, Kansas. With the launch of its flagship product BoldChat, Bravestorm released an effective and affordable live chat solution for any size business. Today, the company is a leader in the live e-support market with customers in over 70 countries, offering exceptional ROI. For more information, visit BoldChat.


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