Salesforce.com customers will be able to consolidate contacts for both sales and support potential, and the BoldChat module for Salesforce CRM automates that process simply and efficiently
San Francisco, CA (PRWEB) October 2, 2008
Bravestorm, the developers of BoldChat, a leading solution for live chat, e-mail management and click-to-call functionality, today announced private availability of its BoldChat module for Salesforce CRM.
"Salesforce.com customers will be able to consolidate contacts for both sales and support potential, and the BoldChat module for Salesforce CRM automates that process simply and efficiently," said Bravestorm CEO Steve Castro-Miller. "Live chat is a key component in customer communication and this offering makes it possible to leverage that benefit."
The application automatically creates cases in Salesforce CRM from live chat interaction, with wizard-based installation that makes integration seamless. Comprehensive data from each chat, including complete transcripts, are available as a result. It even includes detailed information such as geo-IP data, and more.
After an easy set-up process, chat interactions occurring in BoldChat appear as cases on a new tab inside the Salesforce CRM interface. Since the integration requires no additional steps on the part of the chat operator, it means that chat agents do not need to access Salesforce during the chat interaction. In addition, the chat is automatically associated and assigned appropriately within Salesforce.
For more information about BoldChat, please visit BoldChat for Salesforce or call 1-866-753-9933.
About Bravestorm and BoldChat:
Bravestorm was founded in 2003 and is headquartered in Wichita, Kansas. With the launch of its flagship product BoldChat, Bravestorm released an effective and affordable live chat solution for any size business. Today, the company leads the live e-support market in over 70 countries, offering exceptional ROI. For more information, visit BoldChat.