Virginia Beach, VA (PRWEB) October 3, 2008
Vianix today announced a mobile phone duplex call recording solution based on its PocketTalk Enterprise ProTM (PTEP) dictation and recording application.
Call recording has become an integral part of enterprise communications with customers. It is a natural extension of enterprise and contact center call recording to include mobile devices for a variety of field roles. Companies who have enjoyed rapid return on investment with call recording and speech analytics solutions for quality assurance and process improvement "inside the walls" may now broaden that capability to independent exchanges between their field personnel and their customers outside those systems.
Based on customer inputs, and in coordination with partners, Vianix has developed an end-to-end solution that adds important value to the enterprise call recording market.
In typical usage, for example a mobile call between a field service person and a customer, the call is recorded on the service person's mobile device using Vianix' PTEP application and MASC® technology. The recording is then sent to a media server over an IP data network based on the availability of a data connection such as a 2.5 or 3G data network or an 802.11 WiFi network, using e-mail, FTP or other standard protocols. The call recording application also sends signaling information about call characteristics such as time of recording and caller information to a signaling server using a specific signaling protocol between the client and the server.
Operation modes for the voice recording include:
- Auto mode: This is the default mode in which call recordings of the field personnel's conversation are recorded seamlessly without the user's knowledge and can be transmitted to the server once the call is complete.
- On-Demand mode: This is a mode for selective recordings (for supervisors/managers) to control the recording application while on, or before a call starts or proceeds.
- Dictation/Tape-Recorder Mode: This is a mode in which the user dictates and stores the recording in the server for later processing, such as transcription.
Recordings can then be accessed via web portals and played on PCs using Vianix' MASC software. The signaling information can be integrated into a database server as required by the customer or can be provided as an ASP or SAAS service by any service provider. The servers can be installed behind enterprise/corporate firewalls or in an open environment.
The solution is available today on mobile devices with Windows CE or Windows Mobile 3, 5 and 6 versions and a Java based signaling server. Vianix' partners are available to provide complete end-to-end solutions with mobile duplex voice recording for a variety of enterprise, service and government needs.
Vianix is a fast paced technology company with corporate headquarters located in Virginia Beach, Virginia. Created in April 2000 by its parent company iMPAQ™ Corporation, one of the region's leading computer network and IT integrators, Vianix has developed MASC® technology (Managed Audio Sound Compression), a speech compression algorithm suite, which provides users with the most memory-efficient and high-quality voice compression available. Through strategic partnerships with domestic and international designers, manufacturers and distributors, Vianix is supplying customers with the most innovative consumer electronic technology available.
Guided by the visionary leadership of Reza Hashampour, President and Chief Executive Officer, Vianix has created a unique and innovative business model. Hashampour has assembled a team of seasoned industry professionals and has established strong strategic partnerships with many industry leaders. It is through this kind of forward thinking that Vianix is able to focus its attention on developing unique, innovative, enterprise, industrial and consumer electronic technology. More information on Vianix is available at http://www.vianix.com.
Vianix® and MASC® are registered trademarks of Vianix, LLC. All other names and trademarks are the property of their respective owners. For additional information please contact Bernard Brafman at bb @ vianix.com or 757-321-9971.