In doing so, we plan to build a sturdy backbone of customer and employee loyalty upon which our business can grow.
St. Louis, MO (PRWEB) October 5, 2008
Managed hosting provider Fpweb.net announced it has named Tom Brauch as the company's new President.
Formerly Director of Web Services for Fpweb.net, Brauch will be taking over for Rob LaMear, who will remain CEO of Fpweb.net and take on a more evangelistic role for the company. As the President, Brauch will focus on company strategy, internal leadership and day-to-day business.
Brauch plans to take Fpweb.net from "good" to "great", allowing them to stand with companies like Google, Toyota, 37Signals, Freshbooks and Netflix. "I lie awake at night, mostly due to my 11 month-old crying, but also identifying ways to shake up the way we do things around here," he said. "I hate bureaucracy. I prefer to challenge prevailing assumptions by creating new practical ideas that simplify our processes and prove useful."
First and foremost, Brauch intends to change the way Fpweb.net does business, by creating a stronger focus on customer service. "We simply must provide exceptional customer service, be honest and transparent, and treat our employees as we would our most valuable customers," he stated. "In doing so, we plan to build a sturdy backbone of customer and employee loyalty upon which our business can grow."
Brauch comes to the position with over 15 years of consumer Internet experience, with the bulk of his career spent in usability and project management fields. He brings with him the wealth of knowledge he gained while previously serving companies such as MasterCard Worldwide, The Federal Reserve Bank and Cox Health Systems.
Fpweb.net provides managed hosting for SharePoint (WSS and MOSS), Exchange, CRM, Project, PerformancePoint, Office Communications Server and SQL to customers around the world. Fpweb.net offers shared, semi-dedicated and dedicated server environments to cater to the client's need for speed, security and control, while cutting IT costs 60%. All hosted services are housed in SAS 70 Type II data centers with PCI, SOX and HIPPA compliance to ensure the highest level of data security. Additionally, each solution is backed 24/7 by expert, U.S.-based service and support. With Fpweb.net's rapid server deployment, clients can access the infrastructure they need today, without a significant up-front investment. As a Microsoft Gold Certified Partner, they serve over 5,000 enterprise customers including the NY Yankees, U.S. Air Force and BP Amoco.