Denver, CO (PRWEB) October 9, 2008
TouchStar, a world leader in call center software, has acquired FacetCorp of Dallas, Texas. FacetCorp's flagship product is an innovative software based business phone system that minimizes operating costs and increases productivity.
Businesses can immediately save money with FacetPhone by reducing costs related to system purchase, upgrade, and maintenance. Significant savings are also achieved by: minimizing long distance costs with VoIP, simplifying networks to serve voice and data, minimizing travel costs by enabling remote workers, eliminating custom system integrations, gaining a conference bridge, and eliminating costs for moves, adds, and changes. FacetPhone operates on a Linux operating system and standard Dell server that ensures reliability, scalability, and cost savings.
Employee productivity and customer service are improved with FacetPhone by: providing a screen pop of caller information, displaying the presence and phone activity of available employees, ACD queue management, recording, monitoring, visual voicemail and multiple delivery options, enterprise only instant messaging, enabling click to call from Microsoft Outlook and CRM applications, and easily interfacing with other communications devices such as predictive dialer s and call center systems.
Rick Morris, TouchStar's Chief Operating Officer, commented on TouchStar's acquisition of FacetCorp: "We are excited about adding a strong team of phone system experts, and a great product, to TouchStar. As demand for TouchStar's IP PBX product increased in the last year, we identified a need to expand our team to handle our new PBX sales and support requirements."
Jim Bryant, President of FacetCorp, added: "By joining a larger company with a global reach, we immediately gain additional resources to: accelerate development, improve support services, and expand through a global distribution channel. Our ability to be a leader in the business phone system market just exponentially increased."
Lauren LaFortuna, TouchStar's PBX Product Manager, said: "FacetPhone is a great addition to TouchStar's product line because it offers advanced features such as presence, instant messenger, real time graphical reports, and click to call integrations. During the due diligence process, we were thrilled to speak with FacetPhone customers who raved about the reliability and functionality."
FacetCorp is located in Dallas, Texas. To read more about FacetCorp and FacetPhone, please visit the following website: http://www.facetcorp.com
TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar's unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, and an innovative IP PBX phone system. For more information, please call 303.338.0200 or visit http://www.touchstar.com.
Global Director of Marketing
pr @ touchstar.com