Satellite Beach, Fla. (PRWEB) October 6, 2008
Satcom Direct, a leading innovator of satellite voice, fax, and Internet data service solutions, announces its new premier service plan called Satcom On Site (SOS) which offers 24/7 and on-site support, among other package options.
The SOS package offers two tiers of service, so customers can receive the exact level of service that fits with their specific needs. The Standard level of SOS service includes Global One Number®, 24/7 technical support, latest up-to-date satcom system configurations, access to Plane Simple, ATS position reporting utilizing their Global One Number service, and full activation and system set-up.
The Premier level of SOS service includes all of the benefits of the Standard level with additional specialized service. With the Premier level of SOS service, a Satcom Direct specialist travels directly to the customer's facility to offer technical support, IT support, customized training, and system installation authorization, including Swift64, SwiftBroadband, router configuration, operational check-out and set-up. Also included are periodic technology and service reviews customized for each operator.
A critical component of the 24/7 support inherent to both the Standard and Premier levels of SOS is Satcom Direct's electronic monitoring system. This functionality helps Satcom Direct deliver a pro-active approach to customer service to its customers.
"We have built proprietary software that allows us to track data and recently developed the means to trigger alerts and notifications when connectivity issues arise. This information is passed on to our customers, at which time configuration and system checks are offered," said Jim Jensen, founder and owner of Satcom Direct. "Our technical support team is highly trained and has years of experience in satcom services and is here to help customers identify problems early, ultimately leading to cost savings for the customer."
Satcom Direct's SOS program was developed and is maintained directly by its Microsoft and Cisco certified personnel with support provided by their Network+ certified support team. The new SOS service packages are currently available in North America and pricing is dependent upon the chosen tier of service. Daily or per-project pricing plans are also available by contacting Satcom Direct.
About Satcom Direct
Founded in 1997, Satcom Direct is the leading innovator of satellite voice, fax, and broadband data service solutions for business and general aviation, military, government, emergency response, media, and a growing list of others that demand reliable global communications. Its primary product, Global One Number®, is an advanced connection service for aeronautical, maritime and land mobile applications that makes Satcom as reliable and simple to use as ground-based telephones, while its new datalink service, FlightDeck Freedom™, gives aircraft operators access to a menu of flight information content. For more information regarding Satcom Direct, visit http://www.satcomdirect.com, e-mail firstname.lastname@example.org, or call +1.321.777.3000.