Parature Product Manager to Present at The First Wednesday Roundtable

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Matthew Tippets to Speak on ‘Brainstorming: The Customer as Innovator’ at Voice of the Customer Retreat

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Brainstorming: The Customer as Innovator

Parature, the global leader in on-demand customer service software, announced today that Parature Product Manager, Matt Tippets will be presenting at The First Wednesday Group ‘Voice of the Customer Retreat.’ The First Wednesday Group is an executive roundtable for services and support leaders produced by Fred Van Bennekom – Principal - Great Book Consulting, Jeffrey Tarter – Executive Director – Association of Support Professionals, and Phil Verghis – Principal – The Verghis Group. This voice of the customer retreat will focus on how to do a better job of understanding your customers and communicating their message to the rest of your company. Mr. Tippets’ presentation entitled “Brainstorming: The Customer as Innovator” will discuss how an idea-sharing forum can inspire fresh ideas and build more trust with users. The event will be held at The International in Bolton, Massachusetts on Tuesday, October 7, 2008 and the session will take place from 1:00 to 1:45pm.

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.

Parature, Inc.
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal’s list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 10 million end users worldwide. For more information, visit

Parature is hiring talented people, please visit for more information on joining this winning team.

Media Contact:
Dayna Tenorio


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