Cbeyond Selects Zenprise for Mobile Service Management

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Zenprise, Inc. today announced that Cbeyond selected Zenprise MobileManager to automate the monitoring, troubleshooting, and management of their BlackBerry service.

Proactively identifying and fixing issues impacting the mobile service is the key to maintaining high support levels. Zenprise provides us detailed visibility into all of the components that could affect the mobile service. Their proactive detection of mobile infrastructure and user issues will allow us to provide the best overall experience to our customers.

Zenprise, Inc. today announced that Cbeyond selected Zenprise MobileManager to automate the monitoring, troubleshooting, and management of their BlackBerry service.

Cbeyond (NASDAQ: CBEY) is a leading IP-based managed services provider that delivers integrated packages of communications and IT services to small businesses. The company delivers an integrated package of high-quality local and long distance telephony services to more than 38,500 small business customers. Part of the company's offerings includes a Hosted Microsoft Exchange solution and a hosted BlackBerry Enterprise Service offering. This combined solution allows a customer to use their BlackBerry smartphone to wirelessly retrieve email, view the employee directory, and perform company-wide calendar synchronization, among other things.

"Cbeyond takes pride in the high quality of support we provide customers," said Paul Deines, Senior Director of Application Engineering, Cbeyond. "Proactively identifying and fixing issues impacting the mobile service is the key to maintaining high support levels. Zenprise provides us detailed visibility into all of the components that could affect the mobile service. Their proactive detection of mobile infrastructure and user issues will allow us to provide the best overall experience to our customers."

Zenprise software automatically troubleshoots end user issues across the entire BlackBerry environment. Unlike traditional monitoring solutions, Zenprise identifies the root cause of user issues and provides detailed resolution instructions to fix these problems. In addition to monitoring the BlackBerry® Enterprise Server, Zenprise is the only solution that also checks wireless network availability, Active Directory health, BlackBerry SRP availability, carrier availability, WAN/LAN network performance, and overall Microsoft Exchange server health.

"We're excited to work with Cbeyond on their innovative and comprehensive mobile services offering," said Ahmed Datoo, Vice President of Marketing, Zenprise. "Zenprise's automation technology will allow Cbeyond to cost effectively improve end user service levels."

To learn more about Zenprise proactive troubleshooting for BlackBerry environments, go to http://www.zenprise.com/blackberry.

About Zenprise:
A 2007 Gartner Cool Vendor, Zenprise software automatically troubleshoots end user issues across the BlackBerry® environment. Unlike pure monitoring solutions, Zenprise identifies the root cause of end user issues and provides detailed resolution steps to fix these problems. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud. For more information, go to http://www.zenprise.com.

About Cbeyond:
Cbeyond, Inc. (NASDAQ: CBEY) is a leading IP-based managed services provider that delivers integrated packages of communications and IT services to more than 38,500 small businesses throughout the United States. Cbeyond offers more than 30 productivity-enhancing applications including local and long-distance voice, broadband Internet, mobile, BlackBerry(R), broadband laptop access, voicemail, email, web hosting, fax-to-email, data backup, file-sharing and virtual private networking. Cbeyond manages these services over a private, 100-percent Voice over Internet Protocol (VoIP) facilities-based network. For more information on Cbeyond, visit http://www.cbeyond.net.

Press Contact:
Michelle Sieling
Atomic PR for Zenprise
415-402-0230
michelle @ atomicpr.com

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.

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MICHELLE SIELING

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