New CCA White Paper: Amid Economic Meltdown, Who’s Taking Care of HR?

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Human capital consulting and EAP firm offers planning, risk reduction and interpersonal management tips for HR professionals dealing with mass layoffs, mergers and buyouts

The reality is that mass layoffs will continue into the near future, so it’s important to prepare now for a downsizing event

A new white paper from Corporate Counseling Associates is designed to help human resource professionals deal with layoffs, mergers and buyouts, while balancing their personal well-being with the needs of organizations and employees.

The complimentary paper is titled, “HR Supports the Business in Tough Times, But Who’s Supporting HR?” It’s available from CCA, a national workforce consulting firm.

“As companies downsize staff to align HR capabilities and headcount with a shift in business strategy, HR managers are thrust into the un-winnable position of delivering life-changing news to employees who are being let go,” said Tom Diamante, Ph.D., Senior Vice President, Human Capital Consulting. “Unfortunately, HR often lacks the resources to manage the emotional side of downsizing. The risk of litigation is potentially raised or lowered by virtue of what is said and done during the downsizing event.”

In addition, Diamante noted that support before the event can enhance HR’s “resilience” so they can bounce back and focus on getting the organization back to business as quickly as possible.

The paper explores three fundamental points that should be factored into all layoff preparations and planning:

  • Understanding the perception of the affected employees—keeping sight of a person’s humanity.
  • The need for HR professionals to manage themselves in order to manage others—crafting organizational messages, advance planning meetings and “processing” HR team emotions before the layoffs begin.
  • Managing logistics and planning ahead – understanding how the day will proceed, “de-escalating” employee outbursts, acknowledging employee emotions, reviewing security procedures, practicing self-care and more.

“The reality is that mass layoffs will continue into the near future, so it’s important to prepare now for a downsizing event,” Diamante added. “Seasoned HR professionals may be veterans in dealing with such events, but they need to prepare as meticulously as mid-level and new team members. Anxiety, frustration and other raw emotions are typical human responses to layoffs and can bubble to the surface when not addressed ahead of time. Personal emotions should not interfere with the delivery of the separation message – it places everybody at risk.”

The paper also examines the role of an employee assistance program, which can help an organization plan downsizing events while also supporting HR teams, layoff recipients, and workers who “survive” the layoffs.

Copies of “Who’s Supporting HR?” can be downloaded by visiting:

About Corporate Counseling Associates
Corporate Counseling Associates (CCA) started in 1984 with a passion for helping people, and remains committed to helping companies get the most from their workforce. CCA’s key service offerings include EAP & Work/Life, Risk Mitigation, Learning and Organization Development and Human Capital Consulting. CCA brings a full-time staff of industrial and clinical psychologists, social workers and counseling professionals to solve human capital business problems. For more information, call (212) 686-6827 or visit

Media Contact:
Georgia Critsimilios, Corporate Counseling Associates

This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: on behalf of the company listed above.


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Georgia Critsimilios
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