Call Center Software - UCN inContact Signs Agreement with RightScale

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UCN inContact Signs Agreement with RightScale. UCN Inc. (NASDAQ: UCNN) a leader in call center software applications for contact centers including multi-site and remote workforces.

I didn't seriously consider anything else

UCN Inc. (NASDAQ: UCNN), a leader in on-demand call center software for intelligent contact routing and agent improvement, has signed a one year, renewable agreement with California-based RightScale, Inc. for inContact®, the award-winning software-as-a-service (SaaS) application for contact centers. RightScale, the leader in cloud computing management, delivers the management platform, tools and expertise that enable companies to create scalable Web solutions for reliable, easy to manage and affordable cloud computing services. As a result of rapid growth, RightScale requires a telephony infrastructure with on-demand scalability.

RightScale's vice president of services, Chris Fowler, came to know the flexibility and effectiveness of inContact at his previous company, a current inContact customer since 2005. "I didn't seriously consider anything else," said Fowler. "From my previous experience with inContact, I knew it would give our services department the unique ability to make scalable changes while maintaining independent functionality."

Since RightScale is planning global expansion, it also needed a solution that provided the distributed network and intelligence critical to this endeavor. Fowler realized he could build the ideal platform with inContact. "I knew inContact would be a big part of our groundwork for expansion. As we grow, we now have the flexibility to route calls to remote agents in various time zones around the world."

Paul Jarman, UCN CEO, commented, "The customer loyalty Chris has brought with him to RightScale is pillar to our business philosophy. Our inContact ACD was designed with patented technology to help companies like RightScale advance their operations efficiently and effectively, and benefit from the capabilities of our robust, on-demand platform. RightScale also illustrates how a small to mid-size company can affordably deploy an international growth strategy using the scalable capabilities of inContact."

About UCN
UCN Inc. (NASDAQ: UCNN) a leader in call center software applications for contact centers including multi-site and remote workforces. The UCN inContact® platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit

About RightScale, visit
Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to:

UCN Contact:
Aaron Glauser
Communications Director

UCN Investor Contact:
Liolios Group Inc
Scott Liolios or Ron Both


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