In the last three years alone, we have invested more than $50 million in capital improvements to enhance the look and performance of our product. As a result, our current Trex product is the most mold and mildew resistant product we have ever produced. Furthermore, independent third-party testing has proven that Trex products offer industry-leading mold and mildew resistance.
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Winchester, Va., (PRWEB) October 14, 2008
Trex Company (http://www.trex.com) today responded to a press release distributed by Americas Watchdog Homeowners Consumer Center announcing a national investigation of Trex® decks and Trex decking material used in new homes built in the United States after 2004. According to Trex President and CEO Ronald W. Kaplan, the release issued on October 6, 2008, contains numerous claims that are false and misleading.
Most notably, the Americas Watchdog release erroneously states that a national class action lawsuit has been initiated against Virginia-based Trex Company in relation to a variety of alleged product defects including mold, mildew, warping and splitting. The case number cited in the release is connected to a completely unrelated litigation dating back to 2005 that in no way pertains to matters of product quality and which has since been dismissed.
"Trex is not a party to a class action lawsuit in Virginia as reported by Americas Watchdog, and we are shocked and dismayed by the completely false information they have distributed," said Kaplan. "While this group positions itself as a prominent advocate for homeowners, the many incorrect statements made throughout this recent announcement will only mislead and cause undo concern among consumers."
In addition to the inaccurate report of a lawsuit, Americas Watchdog also incorrectly states that mold, mildew and/or spots on the deck are signs of product failure. All of these statements are false.
With regard to product splitting and warping, most instances have been tied directly back to improper installation of the product. Separately, Trex has fully and publicly disclosed that a manufacturing problem affected a small percentage of product manufactured in its Fernley, Nev., plant beginning in 2003 and resulted in limited instances of surface flaking. This issue was entirely isolated to parts of the West Coast and only affected a small percentage of Trex decking materials produced in the Nevada plant. The company took a $45 million warranty reserve in the third quarter of 2007, and has honored - and continues to honor - its warranty with respect to all product affected by this production error. Trex representatives have and continue to work closely with affected consumers and customers and the company has received positive feedback regarding its thorough approach to resolving this issue.
Americas Watchdog also mistakenly implies that Trex markets its products as "maintenance free." Trex positions its products in the marketplace as "low maintenance" due to the fact that, unlike wood, they require only periodic cleaning to maintain their appearance and performance. In terms of mold and mildew, these are natural substances that are inherent in the environment, and will grow on any outdoor surface under certain conditions, whether it is the siding of a house, a concrete patio, outdoor furniture or a deck. That is why Trex continually reinforces with its consumers the importance of proper installation and periodic cleaning as the best defenses against these natural growths. This information, along with recommendations for readily available and effective deck cleaners, is widely communicated to consumers through the company's marketing materials, product information, Web site content and proactive consumer education.
"Knowing that all decks can be susceptible to mold, we at Trex go to great lengths in our manufacturing process to encapsulate the product as much as possible to seal it from moisture," explained Kaplan. "In the last three years alone, we have invested more than $50 million in capital improvements to enhance the look and performance of our product. As a result, our current Trex product is the most mold and mildew resistant product we have ever produced. Furthermore, independent third-party testing has proven that Trex products offer industry-leading mold and mildew resistance."
"The claims made by Americas Watchdog are completely without merit," adds Kaplan. "Bottom line, Trex provides consumers with the best composite products available on the market and one of the industry's leading warranties. We are confident in our ability to defend these speculative and unsubstantiated allegations and we continue to stand proudly behind our award-winning decking, railing, fencing and trim products."
Trex® is a trademark of Trex Company, Inc., Winchester, Va. Trex Company is the nation's largest manufacturer of wood-alternative decking, railing and fencing, with over 16 years of product experience. Built on "green" principles and values, Trex makes its products from a unique formulation of reclaimed wood and plastic, combined through a proprietary process. Trex decking, railing and fencing offer significant design flexibility with fewer ongoing maintenance requirements than wood, as well as a truly environmentally responsible choice. In addition, Trex distributes ultra-low maintenance PVC decking under the trademark Trex Escapes™ and PVC trim under the trademark Trex Trim™. For more information, visit the company's Web site, http://www.trex.com.