We are excited about the opportunity to keep our InTouch customers fully supported while offering them the additional WebQA Action Center functionality in automated service, knowledgebase, communication, collaboration and payment management
Woodridge, IL. (PRWEB) October 16, 2008
WebQA today announced it has acquired the InTouch product line for government citizen servicing from MMI Internetworking, a division of privately held MMI Professional Services Inc. based in Fort Worth, Texas.
The InTouch portfolio of modules allows local governments around the country to capture service requests, execute work orders and manage code enforcement in both a hosted and non-hosted environment. WebQA will incorporate these offerings into the WebQA Action Center Series product line to augment its current suite of capabilities to the government marketplace and continue to support all InTouch customers.
"We are excited about the opportunity to keep our InTouch customers fully supported while offering them the additional WebQA Action Center functionality in automated service, knowledgebase, communication, collaboration and payment management," said Paul Nichols MMI's CIO.
For WebQA, the acquisition of the InTouch platform and customer base represents the opportunity to further expand its government suite of offerings. In addition, the acquisition will expand the functionality available to all customers with the code enforcement and work order capabilities.
"With InTouch, we will have both a Java and .Net offering for our customers," said Gary Tarr, WebQA president. "We also will now have the opportunity to provide hosted and non-hosted platforms depending upon the needs of the local government."
Effective immediately, WebQA will support all InTouch customers and have responsibility for maintaining all InTouch software.
WebQA is a leading provider of Customer Relationship Management (CRM) and its WebQA Action Center Series serves over 63 million people worldwide. WebQA' s government platform GovQA, is the number one provider of CRM and 311 systems to municipalities; its business platform, BizQA serves global 1000 organizations worldwide including some of the world's largest financial institutions; and, its education platform EdQA, manages student issues and concerns for the top universities in North America.
The WebQA Action Center Series represents an affordable and comprehensive set of inbound and outbound communication tool centers that can be used over the phone, in person, or through the web to provide responsive service to both customers and employees - and to back these tools up with optional, trained live support agents for organizations when needed. Action Center components include service, knowledgebase, communication, collaboration and payment tool sets.
For more information please visit http://www.webqa.net or contact Cara Snyder at 630.985.1300 x221.
WebQA, GovQA and InTouch are trademarks of WebQA Inc. in the United States, other countries, or both.