Prior to interAct, there has been no single silver bullet for companies to use to attain Unified Communications. There is not one single platform that brings it all together. So, we made the strategic decision to take the best-in-class infrastructure components and unite them.
St. Louis, MO (PRWEB) October 22, 2008
ActiveObjects Corporation announced today that they will buy-back licenses for Cisco's Unified Personal Communicator (CUPC) software, when a customer upgrades to interAct 3.0. The buy-back is one-for-one, which means that for every seat of interAct 3.0 Enhanced that is purchased, one license of CUPC will be bought-back. The Buy-Back dollar amount is $20 per license.
"We are simply reacting to feedback from our customers", say's Joe Henderson, Director of Channels for ActiveObjects. "Our goal is to make it an easy decision to upgrade, financially. The additional functionality has an extremely clear and understandable value add, so the idea is to do the same with acquisition costs," continues Henderson.
CUPC is a core offering from Cisco that enables organizations to implement a secure IM-type client that is fully integrated with Cisco based telephone and network infrastructure. A lot of Cisco Customers implement Cisco Unified Workstation Licensing (CUWL) when originally implementing the new Cisco solution platform, or when performing an infrastructure upgrade. interAct 3.0 takes all the core functionality of the CUPC component that CUWL has achieved such high praise for, and then adds a plethora of advanced features and functions.
"Its amazing how interAct has out of the box integrations to all my customer information silos, and brings them all together into a single UI", remarks the IT Manager of a recent customer. "A couple years ago, we invested substantial capital dollars to create an integration between our CRM, legacy customer database, and ActiveDirectory. It pains me to say that the project was not ever very successful. When we saw what interAct could do, we knew there was now a better way. interAct was implemented and being used by my customers in less than one week…what a difference!"
CUPC - Cisco Unified Personal Communicator
Easily access voice, video, instant messaging, Web conferencing, voice mail, and presence information from a single, multimedia interface on your PC or Mac. An integral component of the Cisco Unified Communications family of products, Cisco Unified Personal Communicator is a powerful desktop computer application that uniquely integrates your most frequently used communications applications and services.
Through interAct's powerful desktop user interface (which is the size of an IM client) users reach out and touch internal and external contacts through the phone, email, or instant messaging. Telephone integration is built for Cisco's Unified Communications Manager (previously Call Manager). Email integration is accomplished via standard api's. Presence and chat is built to leverage Microsoft OCS 2007 or Cisco Unified Presence Server via an upcoming release. Rick Chapman, VP of Product Development, say's "Prior to interAct, there has been no single silver bullet for companies to use to attain Unified Communications. There is not one single platform that brings it all together. So, we made the strategic decision to take the best-in-class infrastructure components and unite them."
Improving customer service and relationship management is the core business focus of interAct. In this effort, an extremely strong feature-set has been created. Search and retrieve contacts from MS Outlook, Active Directory, MS CRM, NetSuite, SAP, Salesforce.com, Saleslogix, Lotus Notes, Goldmine, or any database. interAct provides numerous return on investment (ROI) benefits for organizations. One primary ROI benefit customers have achieved is via the streamlining of handling inbound or outbound calls. Outbound calls to your contacts are simplified via single click to dial functionality. Inbound call processing times are shortened on average 30 seconds via the automated popping of contact information, optionally including activity records in your CRM application. The time savings lead to greater productivity gains for your existing team. A second major ROI benefit is with interAct's customer intelligence functionality. interAct allows a sales or customer service agent to be better informed about the customer before the second ring. Information like number of open opportunities, open support incidents, customer satisfaction, or suggested cross-selling items based on previous purchases will lead to improved sales with your existing customers.
ActiveObjects is a software company dedicated to providing solutions for the Cisco platform, while helping businesses increase productivity and achieve Unified Communications. ActiveObjects has roots in telephony and network engineering and business consulting, and brings these insights and experiences to market through both its flagship products.
ActiveObjects is headquartered in St. Louis, Missouri.