This name change reflects our emergence from a provider of telecommunications services to the leader in software-as-a-service (SaaS) infrastructure for multi-site contact centers and CRM workforces
Salt Lake City (PRWEB) October 17, 2008 -
demand contact center software for intelligent contact routing and agent improvement, has received shareholder approval to change the company name from UCN, Inc. to inContact, Inc. This change will go into effect January 1, 2009. The decision was announced yesterday at the annual inContact® customer user conference (ICUC) in Park City, Utah.
"This name change reflects our emergence from a provider of telecommunications services to the leader in software-as-a-service (SaaS) infrastructure for multi-site contact centers and CRM workforces," said UCN CEO Paul Jarman. "While the UCN name represents the important foundation of our business in delivering integrated telephony services, inContact has become our flagship SaaS software platform, with significant revenue growth over the past two years. InContact also achieved a number of major milestones this year, including the delivery of nearly 10 billion calls and more than 500 contact center deployments."
"In the process, inContact has become one of the most recognized names in the hosted contact center industry, reflected in a #1 ranking for customer satisfaction by DMG Consulting," said Jarman. "This wave of success and recognition is an opportunity to capitalize upon the growing equity of this unique brand. Additionally, we see enhanced shareholder value as the name inContact represents the driving force behind our business growth."
As inContact, the company will continue to offer its robust telephony infrastructure in support of its unified SaaS technology platform, a combination which provides important competitive advantages. The company's telecommunications business unit will continue to use the UCN name, reinforcing the company's promise of delivering exceptional service and support to its professional agents and loyal telecommunications customers.
About UCN and inContact
UCN, Inc. (NASDAQ: UCNN) is the market leader in software-as-a-service (SaaS) contact center software for intelligent contact routing and agent improvement, and specializes in solutions for multi-site and remote workforces. The inContact® platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN and it's inContact call center software, visit http://www.ucn.net.
aaron.glauser @ ucn.net
UCN Investor Contact:
Liolios Group Inc
Scott Liolios or Ron Both
info @ liolios.com