RV Education 101 and Valterra Products Enhance RV Starter Kits to Improve RV Dealer Customer Satisfaction Ratings

Share Article

RV Education 101, an educational video production company and Valterra Products, a leading RV Parts and Accessories Supplier team up to offer a low cost effective solution to RV dealers by providing RV education material and essential starter kit items together in one package.

A good percentage of the complaints you get from new customers reflect a lack of knowledge rather than a real problem. The RV Orientation DVD can solve all of these problems, and the consumer will remember you as the one who helped to educate them.

RV Education 101, an educational video production company and Valterra Products, a leading RV Parts and Accessories Supplier team up to offer a low cost effective solution to RV dealers by providing RV education material and essential starter kit items together in one package.

The two companies worked together to package the essential items and a 54 minute RV Orientation DVD in RV starter kits to help make the RV experience more enjoyable for new RV owners. Donna Warr, Sales Manager for Valterra stated, "By providing the RV Orientation DVD in the starter kits, we can help RV dealers save money in the long run and improve their customer satisfaction ratings at the same time.

The RV Orientation DVD was produced by RV Education 101 specifically for these starter kits and is applicable to all types of RV's. The training DVD has a retail value of $24.95 and Valterra Products will include the DVD in the Standard and Deluxe starter kits, part numbers K88105DVD and K88108DVD respectively.

Mark Polk, owner RV Education 101, added, "A common problem in the industry for many years has been low RV Dealer customer satisfaction ratings. I have always felt that one way to improve these ratings is to improve the education process for new RV owners. A dealership might give the RV consumer the best orientation possible but it all boils down to retention. The consumer cannot retain the overwhelming system operations and information overload presented in a one-time class. The RV Orientation DVD included in these starter kits gives the new RVer a chance to review the information as many times as needed after they take the RV home or when they take their unit out of storage for the next camping season."

Local Fayetteville, NC RV dealership owner Annette Autry, President of Allsport RV Center explains it like this, "A good percentage of the complaints you get from new customers reflect a lack of knowledge rather than a real problem. The RV Orientation DVD can solve all of these problems, and the consumer will remember you as the one who helped to educate them."

Dawn Polk, co-owner RV Education 101, sums it up saying, "We don't want RVers to be overwhelmed with their new RV lifestyle. Our goal with all of our products is to teach the consumer all that we can to make their RV experiences everything they should be, SAFE, FUN and STRESS FREE. RV owners can review our RV training videos as many times as needed until they thoroughly understand the RV systems and operation."
http://www.rveducation101.com and http://www.rvuniversity.com

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

MARK POLK
Visit website