eVergance To Exhibit and Present at the SSPA Services Leadership Conference in Las Vegas

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Customer service consulting leader to deliver Expo Theatre Session and showcase new business transformation and implementation services for eService, Web 2.0 and knowledge management

eVergance, a leader in CRM strategic consulting, systems integration and managed services, will be an exhibitor and presenter at the Service & Support Professionals Association (SSPA) Services Leadership Conference in Las Vegas, which runs from October 20 to 22, 2008. A long-time supporter of the SSPA, eVergance has sponsored the past several conferences and was named an SSPA Recognized Innovator for Web 2.0 in 2007. As an event sponsor, eVergance will be showcasing its business transformation and implementation services in the Tech Expo.

In addition, on Tuesday at 12:15pm, Esteban Kolsky, eVergance VP and Practice Leader and former Gartner analyst will be presenting an Expo Theatre Solution Session on "The Second Coming of E-Mail for Customer Service," and will be available during the course of the event to share his thoughts on the latest market developments and customer service trends.

"The SSPA Conference is always one of our top events during the year, and attracts many of our clients and partners," said Allen Bonde, SVP and Chief Marketing Officer at eVergance. "This year eVergance has rolled out a number of new packaged strategy and transformation services in addition to several new technology partnerships with companies such as Jive Software, Baynote and WaveMaker. We are eager to discuss these offerings and our experience working with many of the world's leading service organizations over the past several years."

About eVergance

eVergance enables the world's best customer experiences by delivering strategic consulting, systems integration and managed services to global leaders such as Adobe, Avaya, Carphone Warehouse, O2, Philips Medical, Sprint and Toshiba. With unmatched expertise in call center design, Web self-service and knowledge management, eVergance offers a practical, balanced approach that delivers exceptional results. eVergance is an independent subsidiary of KANA Software and partners with several of the top collaboration, Web 2.0 and search providers. For more information, visit http://www.eVergance.com.


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Abi Fleming
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