The Changing Role of Contact Centers in the Next Five Years.
Salt Lake City, UT (PRWEB) October 22, 2008
UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software for intelligent contact routing and agent improvement, held its third annual inContact® user conference (ICUC) in Park City, Utah on October 14-16, 2008. The conference attracted 179 attendees, a 33 percent increase over last year.
Existing customers, prospects and integration partners gathered for three days of expert instruction, customer presentations and product updates on the inContact product suite. Customers also had the opportunity to participate in advanced training certification for inContact including the Workforce Management, Survey and eLearning tools.
Keynote speakers included Joe Outlaw, Senior Analyst for Frost & Sullivan, who presented an address entitled, "How Next-Generation Technology Enables Exceptional Customer Experiences." Ted Lubowsky, Managing Director at DMG Consulting, presented Thursday's keynote address entitled, "The Changing Role of Contact Centers in the Next Five Years." UCN customer representatives from ConAgra Foods, Best Buy, TDS Telecom, SupportSoft and Frontline Call Center contributed to the conference as case study presenters. Additional breakout sessions were facilitated by the following partners: RightNow Technologies, Knowlagent, TelCoa, and DMG Consulting.
Commented Rudy Vidal, UCN Chief Customer Officer, "Our third annual user conference provided an exceptional opportunity for customers to meet and discuss contact center best practices. We're delighted with the increase in attendance and attribute this not only to our growth, but to our customers' increased success with the capabilities of inContact. Our customers are more focused than ever before on improving their customer experience and are continually looking for more in-depth knowledge on how to use inContact."
UCN, Inc. (NASDAQ: UCNN) is the market leader in software-as-a-service (SaaS) call center software for intelligent contact routing and agent improvement, and specializes in solutions for multi-site and remote workforces. The inContact® platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade virtual ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN and call center solution, visit http://www.ucn.net.
Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please go to http://www.ucn.net/safeharbor.)
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