Telcom & Data Inc. to Provide Top Notch, Low Cost Support for Avaya and Lucent Telephone Systems

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To help curb often times exorbitant support fees, Telcom & Data Inc. today announced that it will start providing remote support and programming services for all Avaya and Lucent manufactured phone systems.

Avaya and Lucent manufactured telephone system owners in need of customer support are often faced with exorbitant fees of up to $2,400 to make simple changes to their phone systems. Telcom & Data Inc, a leading communications equipment and services company, today announced that it will provide remote support and programming services for all Avaya and Lucent manufactured phone systems, including Definity, Merlin Legend, Merlin Magix, IP Office, Partner ACS, Merlin, spirit and other systems.

Finding affordable and reliable remote telephone support services is difficult. Standard support from manufacturers like Avaya cost around $600 per hour with a four-hour minimum, making support options directly from manufacturers costly. While support service via telephone is expensive, on-site support is even more costly, and many times unnecessary.

Options from Telcom & Data Inc. save both time and money since the majority of support issues can be efficiently handled over the phone, reducing the need for on-site service. Telcom & Data Inc. covers all areas of system programming, including extension programming, lines and trunks, cover groups, Audix voice mail, night service, day light savings time changes, and other programming.

Designed as a reasonably priced and useful alternative to manufacture support service, Telcom & Data Inc. options cost well below the industry norm. Customers can easily purchase remote telephone support services online; increments as short as half an hour each start at $45 for most systems, with the exception of Definity and IP Office, which start at $70 per half hour increment. Most system changes can be accomplished within 30 minutes.

Telcom & Data also offers remote trouble shooting and diagnostics. If Telcom & Data can not resolve a customers issue remotely, Telcom & Data offers nationwide service capabilities for on site support with a network of over 1600 technicians nationwide.

Telcom & Data founded in 1996 is based out of Chicago and sells thousands of telecommunications products and solutions.

Media contact:

Ricardo Trinidad

Telcom & Data Inc.


rtrinidad @


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