Bedford, MA (PRWEB) October 27, 2008
Empirix® Inc., which helps organizations adopt complex communications solutions with confidence announced today that Jeff Weil, the company's vice president of services and support, and Donna Fluss, founder and president of DMG Consulting, will present a free webinar titled "If Disaster Strikes Tomorrow, Is Your Contact Center Ready to Respond?" The webinar will be held October 28th from 1:00 - 2:00 p.m. Eastern.
According to a recent benchmark study conducted by DMG Consulting and sponsored by Empirix:
- Only 36.7% of companies are confident that they can survive a disaster without seriously impacting their customers.
- An amazing 20% of contact centers do not have a disaster recovery or business continuity plan.
- Even more worrisome, 60.2% of companies do not test their core servicing infrastructure.
This lack of preparedness is putting enterprises at risk. While an "act of God" may be unavoidable, a company can and should control its response. In this webinar, Empirix and DMG will present the findings of the study. Key points include:
- The approaches used by contact centers of all sizes to avoid and cope with disasters.
- Best practices to minimize the chances of having a major service disruption in the contact center.
- Tactics for mitigating the impact of disasters on customers.
- How to transition to being a disaster recovery leader, well-prepared for any eventuality.
About Donna Fluss
Donna Fluss is the President of DMG Consulting LLC, a firm specializing in customer-focused business strategy, operations and technology services for Global 2000 and emerging companies. With more than 25 years experience in customer relationship management (CRM) and contact centers, Fluss helps end users build world-class, differentiated contact centers and vendors develop high-value solutions for the market. She is the author of The Real-Time Contact Center, a landmark study, The 2008 Contact Center Executive and Management Briefing, and leading industry research reports on contact center speech analytics, performance management, workforce management, surveying/feedback and analytics, and quality management/liability recording.
About Jeff Weil:
Jeff Weil is Vice President, Services and Support at Empirix. He is responsible for customer support, professional services and managed services. Prior to joining Empirix, Weil was Vice President, Services, Support and IT for Frictionless Commerce, where he built and directed all aspects of enterprise pre and post sales customer management, as well as both internal IT and the company's profitable application hosting business for Fortune 500 customers. Weil's previous experience also includes 11 years at Progress Software, where he led the product management and product strategy organizations for the company's $300 million software product line. He holds a B.A. in Economics from St. Lawrence University.
Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry's deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets - from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit http://www.empirix.com.
Empirix is a registered trademark of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.