Linguistic Analysis of Obama/McCain Websites Reveals Missed Opportunities

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Candidates' websites communicate campaign messages in language that speaks to base - potentially ignores independents.

This analysis demonstrates how the design of a website and the use of language can influence the effectiveness of that site in communicating the desired message. Too many web designers underestimate the power of language in reaching the complete audience, not just their base.

7 Billion People, a company that provides insight and behavioral analysis for websites, today announced results from a linguistic analysis of the websites of Senators Obama and McCain, the democratic and republican candidates for the 2008 presidential race. The analysis reveals that the candidates' websites take very different approaches in communicating their messages to voters - potentially missing the opportunity to communicate effectively to those with different communication preferences.

Obama's website uses language that appeals to visitors that are typically goal-driven, optimistic and feel affinity with others as members of a group. It encourages social interaction and works best for those looking for peer discussions and references. The behavior of the website encourages access to many choices and options. In contrast, the McCain website is geared towards visitors that are driven by risk and problem avoidance and who primarily make decisions as individuals based upon "gut feel" and personal choice. McCain's site speaks best to those voters that are comfortable with process and orderly information presentation.

These distinct approaches target the personalities of voters that are solidly in their respective camps and do not take into account independent voters that may have other communication preferences, a key segment of the population that will likely determine the outcome of the election.

7 Billion People has proven technology that analyzes website language and behavior and provides insight to website owners on how to effectively communicate to their audience. In many cases, website designers unwittingly build sites with content that is inherently biased toward a fraction of the potential audience by using language that appeals only to some. Experience with e-commerce websites on developing rapport and aligning content with customers has resulted in over 40% increases in sales on some sites.

Analysis of the language, messaging, and information presentation on both candidates' websites yields telling information about the mindsets of the political strategists behind the communications and how the candidates wish to be perceived during the race.

Key findings include:

  •     The McCain website uses language that emphasizes risk and problem avoidance - such as the section on the Homeownership Resurgence Plan featured prominently on the home page during mid-October 2008 in the final weeks before the presidential election.
  •     By comparison, the Obama website offers voters key language on hope and opportunity as the primary focus, with risk items still present but secondary in nature.
  •     Democratic candidate Barack Obama's website is designed to appeal to people that use peer opinions and other references in their decision-making process. Obama's website speaks to those that see themselves as part of a group. (For example, the Obama Everywhere section on the home page includes links to popular social networking sites).
  •     Conversely, rival John McCain's website appeals to those people who make decisions based on gut-feeling, information and personal choice. McCain's website primarily speaks to the individual, not the group.
  •     Senator McCain's website presents information in a procedural, step-by-step fashion that appeals to analytical voters that feel comfortable with process and order - there is a clear path from the initial landing page that features Vice Presidential candidate Sarah Palin to the center panel of the website home page presenting topical videos denouncing his competitor. McCain's website may feel constrictive to some voters.
  •     By contrast, Senator Obama's website appeals to voters that prefer choice and exploration of all of the options available to them. The website contains a wide array of menu items and clickable section headings representing numerous choices for visitors that need to feel that they have explored all the options - including a Learn menu section providing backgrounds on the wives of Senators Obama and Biden, texting for campaign updates, Obama Mobile for ringtones and an official iPhone application for the Obama campaign. Obama may be missing the opportunity to talk to voters that prefer order and process on the site.

Mark Nagaitis, CEO of 7 Billion People, said "This analysis demonstrates how the design of a website and the use of language can influence the effectiveness of that site in communicating the desired message. Too many web designers underestimate the power of language in reaching the complete audience, not just their base."

About 7 Billion People
7 Billion People provides software for e-retailers so they can more effectively personalize individuals' online shopping experiences to increase customer loyalty and close rates. 7 Billion People uniquely determines consumers' psychological profiles by analyzing search terms, click patterns and online behaviors, and then provides analysis and recommendations that allow marketers to more effectively understand customers' buying behavior to optimize all forms of marketing communications. 7 Billion People was founded in 2006 and is located in Austin, Texas. http://www.7bpeople.com

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Kent Nutt
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