Customer Complaint Software Developer Adds Human Dimension to Product Training

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Lynk Software, developer of Everest customer complaint software, announces the launch of new onsite services to optimize employee engagement.

Lynk Software, developer of the Everest customer complaint software solution, announces the launch of new onsite services to optimize employee engagement. New content includes a "Sustainable Service" workshop, featuring the Personal Energy Inventory™ (PEI) self-test to help staff achieve a better work-life balance, focused on energy, stress management and performance improvement.

"This new workshop format transforms our onsite services by adding an employee focus so that our implementations of the Everest software will inspire rapid and lasting change for our customers" stated Michael Herzog, Project Manager at Lynk Software who coordinates all new Everest implementations.

In October 2008, CYFD, the Children, Youth and Families Department of the State of New Mexico hosted a training course for employees to learn about the new customer complaint tracking software 'Everest - Customer Focused Quality'. Included in this training was the segment on personal energy optimization - how to reduce stress and increase resiliency despite ever increasing work demands. Employees learn specific techniques how to optimize personal energy levels while at work.

"Genuine service energizes both the employee and the customer," said Kimberly Kingsley the personal energy trainer for Lynk Software. "We are committed to teaching strategies that bring the joy back into service, knowing that elevated customer care is a natural outcome."

One participant of the training shared that she was "pleasantly surprised" by the human component of the training, while another said, "I think this training should be offered regularly so everyone has an opportunity to attend."

Lynk Software has been providing customer service solutions for nearly forty years. Recognizing employee engagement as a key to success when implementing Everest, the team at Lynk expanded the scope of software training to include personal energy optimization as an integral part of the learning process.

About Lynk Software:
Lynk Software is an industry leader in the field of customer complaint management and customer services solutions. Their flagship product 'Everest - Customer Focused Quality' is used by some of the nation's largest organizations. Lynk Software was founded in 1970 and has continually been on the cutting edge of business solution development. For more information on Lynk Software and Everest Solutions, visit or call (480) 998-1933.


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Roy Kingsley
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