Ann Michaels & Associates, Ltd. Announces Launch of New Website Redesign

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Ann Michaels & Associates launched a new website redesign geared toward educating companies interested in monitoring and measuring customer service and satisfaction. Included in the new design is a social media monitoring informational center, white papers, case studies, and recorded online seminars.

Ann Michaels & Associates announces the launch of the new company website. Undergoing a significant renovation, the new website offers companies additional information on core services, including mystery shopping, customer feedback, and social media monitoring, as well as useful information with regard to customer service, employee performance, and brand reputation.

For the last decade, Ann Michaels & Associates has partnered with many companies across North America to assist with monitoring and measuring customer service and satisfaction. "This new website redesign allows for easier access to valuable information for those companies wishing to improve and maintain customer service levels" says Kathy Doering, President of Ann Michaels & Associates. "We realize the importance of customer service and strive to provide companies with the tools and methods needed to meet the demands of their consumers, especially in the current economic climate."

Key changes included in the redesign offer a social media monitoring informational section, case studies, white papers, and online seminars geared toward the basics of mystery shopping and cross selling effectiveness. These seminars are recorded and available at the convenience of companies interesting in learning more about the industry.

About Ann Michaels & Associates

Ann Michaels & Associates, a leading customer experience management firm, has provided customer service solutions to companies over the last decade. Core services include mystery shopping, customer feedback and satisfaction programs, and social media monitoring programs. Ann Michaels & Associates promotes the measurement and monitoring of customer service levels, employee performance, and customer satisfaction through a multi-faceted approach that allows for immediate, actionable results.

Starting in 1998 with mystery shopping programs, Ann Michaels & Associates has enhanced program options to incoporate customer feedback and satisfaction programs, and most recently a social media monitoring program, SafetyNet. For more information, please visit the company website at .

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